Lynette Engelke Email & Phone Number

Omaha, Nebraska, United States

Managed relationships with large enterprise merchants ($30M - $250M+), ensuring seamless integration of payment platforms. Developed proactive account strategies, led complex implementation projects, and optimized customer accounts. Drove retention by managing risk and expectations, captured customer feedback to influence product updates, and served as a.

Omaha, Nebraska, United States

Onboarded merchants ($6M - $30M+) to PayPal and Braintree platforms, providing tailored solutions and driving adoption through comprehensive training and support. Managed 45-65 active cases, delivered product demonstrations, and addressed customer needs. Created a 40+ page training deck to enhance the onboarding process and customer understanding..

Omaha, Nebraska, United States

Process PPP small business loans from the Small Business Administration (SBA) during COVID-19. Communicate with clients via e-mail/phone to process payroll documents, tax documents, lease agreements, utility bills, and other materials in effort for to either partially or fully forgive their PPP loan.

Omaha, NE

Cultivated and maintained relationships with 120-150 merchants. Provided processing solutions, account upgrades, and troubleshooting to fit business needs. Interpreted merchant processing statements to gather requirements and design merchant-specific solutions. Completed monthly planning, forecasting, and pipeline health reviews. Collaborated with.

Omaha, Nebraska

• Managed pipeline of new/existing leads. Maintained up-to-date payment processing knowledge in changing market.
• Pushed PayPal checkout, direct credit card processing, and gateway services to boost checkout conversion.
• Collaborated with senior sales teams to form client connections and promote outbound segment growth.
• Met or exceeded KPI expectations, including average daily outgoing calls, average talk time, appointments set for outbound sales reps, and live-to-site wins resulting from appointments.
• Served as 1 of 4 pilot team members, promoting business in North America. Set up warm lead appointments for outbound sales representatives.
• Named BDR Top Performer for highest number of appointments set and overall performance, H1 2019.

Omaha, NE

• Gathered requirements and provided payment processing solutions to clients. Managed KPIs—such as daily accepted calls (at least 25-30), average talk time (11 minutes), monthly live-to-site opportunities, passes sent to.
• Monitored calls to maintain ~11-minute talk time, ensuring efficiency and reducing average hold time.
• Earned MOR Team Top Performer based on highest KPIs, 2018.

• Oversaw large territory of 100-120 orthodontic and dental offices across US and Canada. Tracked inventory and daily sales of dental tools. Contacted assistants and doctors via phone or email every 2-4 weeks to verify.
• Achieved gross profit margin of 40%-60%.
• Maintained understanding of latest orthodontic appliances to effectively demonstrate/sell tools.

Omaha, Nebraska, United States

Papillion, Nebraska, United States