Lynette Gleeson, Mcipd Email & Phone Number

High Wycombe

Elstree, Hertfordshire

Epsom, Surrey

Slough, United Kingdom

KN Network Services (KNNS) are providers to the Telecommunications, Civil Engineering, Rail, Electricity, and Energy Sectors in Ireland, the UK and Internationally. KNNS has operated in these markets since 1975. Our focus is to provide fully managed services to the markets and sectors we serve. Our core competencies continue to be our expertise in civil engineering, fixed networks (copper and fibre), wireless technologies, rail infrastructure and our project management capabilities. KNNS also execute many projects internationally with particular reference to providing complete telecom solutions to the mining sector in remote and harsh environments.

Marlow, Bucks.

Part of the Business Unit Leadership team with responsibility for developing and delivering the People Plan ensuring that was aligned to the business objectives and KPIs across a multiple geographies serving a client base of 300 employees.- Created an HR plan which enabled accurate HR forecasting, for the first time leading to more effective recruitment and reward practices which saved the business time and money.- Launched and embedded talent management and succession planning using Workday resulting in talent maps being created so that skills could be effectively utilized and business critical roles identified and safeguarded.- Led the restructure of the Business Units across four Regions and legal jurisdictions with no adverse ER issues.- Developed retention plans for valuable STEM skilled employees which saved costs in terms of recruitment and business interruption.- Delivered a successful end of year performance and pay review process amid a myriad of differing reward philosophies and with a transition to a new online (Workday) pay planning system.- Integrated the Business Units into the Cloud Analytics global business and co-led the new organizational design. - Drove the Business Unit’s Employee Engagement score to 90%.- Supported and coached senior management decision making.

Wokingham, Berks

I partnered the two Regional Business Directors for EMEA, to lead initiatives, establish, develop and implement core people management processes such as the 5 Conversations. This entailed liaison with Corporate HR functions in the UK and the US to provide advice to leaders and their teams around employee relations issues, talent and performance management and reward and recognition.- I co-created a business plan for Mentor EMEA which saved significant costs. This entailed: organizational re-design, increasing salesforce effectiveness, better utilization of shared services and cost saving initiatives.- Drove a Regional performance review which resulted in performance improvement plans being created for the bottom 10 % .- I co-led the successful exit strategies for four senior tenured staff thereby allowing the recruitment of top performers (across Europe) who subsequently turned those business areas around - Delivered the Organisation Talent Review for both businesses and ensured that top talent and critical roles were profiled in Global Forums.- Managed the HR budgets and business planning processes for the function within the Region in partnership with local Finance and Regional Business Directors.

Uxbridge, Middx.

I was responsible for the provision of advice, guidance, direction and consultative services to the South East Sales Region (c350 employees). This involved liaising with HR Services and the Centres of Excellence (CoE’s) to provide the business with an effective service, based upon an understanding of the changing business environment, strategy and people management implications.- Ensured alignment and execution of SE Regional HR Strategy with GB and overall CCE HR Strategy. - Led the Regional roll out of the online Individual Development Plan tool.- Increased participation in the Engagement Survey to 85.2% with an Engagement Score of 78% - this represented the highest increase of all five GB regions.- Co-ordinated and executed three Talent Management Review rounds which resulted in more effective workforce planning and talent mapping and the development of succession plans for key roles.- Launched the Technical Competencies model in the Region with the SE Region taking part in the pilot for the Commercial Capability programme - “Selling the CCE Way”.- Led the development of a workshop - “Managing Under Performance” to upskill managers and proactively address long standing Employee Relations issues.- As part of the South East Turbo Boost Olympic team, compiled implementation documentation to support the Chilled + (Transforming IC) project and co built the Olympic Resourcing & Training plan.- Used the HR Diagnostic tool to engage with business leaders and compile valuable inputs into the HR Annual Business Plan (ABP).- Compiled the SE Regional input into the Learning and Development Annual Business Plan- Post Olympics, built a detailed Change Plan to restructure the Region so that it operated in a more cost effective manner.

Victoria, London.

As a Managing Consultant I was responsible for creating sales opportunities, managing projects and delivering value to the business.- Coached HR BP’s through a development centre for a leading FMCG organization.- Ran a disciplinary process for a leading medical devices organization.- Identified shared service business opportunities within three NHS trusts.

Bbc, White City

- Achieved savings in excess of £2m against the Technology Framework Contract with the BBC.

Bracknell, Berks.

- Achieved 98% compliance with the quarterly German audit schedule.- Delivered €79m sustainable EBIT savings for FY 05/06 in conjunction with business partners.- Rebranded SBS to SIS and relocated its HQ from Bracknell to Frimley : budget was £1m, savings were in excess of £10m, 634 staff moved over one week-end with no loss of productivity.

Bracknell, Berks.

- Improved customer satisfaction from 69% to 80% by developing a customer value add programme to resolve key areas of concern such as: service management, service delivery, invoicing, cost effectiveness.- Increased employee satisfaction / engagement from 67% to 75% by constructing a change management programme which aligned employees more effectively to the organisation’s Vision & Values. - Developed a Benefits Statement concept and tool to identify and agree c£12m savings pa with customers.- Increased internal market share from 61% to 85% by improving brand awareness and better marketing of products and services. -

Bracknell, Berks

- Created a Shared Accounting Service Centre and then relocated it from Bracknell to Durham without disruption to internal service levels, with no adverse employee relations issues and whilst maintaining a high level of morale. The project involved a secondary TUPE transfer and complex negotiations with the PCS trade union. - Delivered £24m bottom line savings to Siemens UK by co-creating and deploying an off balance sheet car ownership scheme. - Migrated the HR database to PeopleSoft 7.5 without disruption to the service provided to managers and employees.- Devised and implemented eLearning across 2,000 UK based employees and negotiated the lowest rates for SkillSoft content in Europe.

Bracknell, Berks.

- Implemented strategic projects such as the restructuring of the Automotive Systems division and the introduction of the Mobile ‘Phones division to the UK.

Eastcote, Middx.

I set up up and provided generalist personnel service within a privately owned cabling company.

Various Branch Locations

Identifying new business opportunities with clients seeking temporary staff and interviewing and matching candidates to vacancies in order to achieve sales targets for the Branch office.

Brent Cross Shopping Centre, Hendon, Middx.

As a Section Manager for various sections within the store, I managed stock levels, bought merchandise according to retail trends, ensured effective merchandising on the shop floor and managed staff to ensure high levels of customer service and targets were met.

Postgraduate Diploma, Personnel Management

Bachelor’S Degree, Plant Science With Environmental Studies, Hons (2:1)