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Transforming Business with technology and services. Lead design, development, and deployment of ServiceNow HR solutions that scale for our clients in an Agile environment, partner with internal technical teams and project stakeholders. Lead client workshops, gather requirements, design functional solutions that lead to enhanced savings, efficiency, and employee experience for our clients.

Establish and validate overarching principles for global process design. Develop and lead global adoption of HR Process Taxonomy. Serve as global HR point of contact for foundation process development. Provide expert knowledge of Process Design with templates, instructions and guidance.

Capture and analyze gaps in Client processes, design countermeasures for those opportunities for improvement and implement the target state. Lead cross functional teams of Business Analysts from HR, IT and other functions to produce Client solutions.

Provide analytical and technical direction to the Human Resources department while fulfilling HR business needs with technology. Data cleansing, Implementation Design, Change Management, Process Review and Improvement• Designed and implemented cross functional solution for single source documentation – capturing Processes, Policies, FAQ’s and How to’s• Implemented Service Management tool for efficiencies in HR Shared Services

Building business passionately by connecting with other like minded individuals. Making dreams come true. Helping others get what they want so that we all are successful.

HR Manager of HR Shared Services - Baker Hughes Operating SystemHeld the manager role and title for the Global HR knowledge management during a time of turmoil and market unease. Successfully published 30 major HR processes available in formats tailored to Business Partners, Managers and Employees. Presented a full life cycle visual that correlated all functions of HR, onboarding, training, performance, talent, continuous transactions like pay, job transfers, and the offboarding process. Made necessary reductions with a minimum negative impact to the business, and minimizing staff pain.

One of three process designers who identified gaps, redesigned the process, used change management and re implemented top HR's business processes These were multi-functional processes requiring executive approval. Discovered areas of opportunity within HR policies and procedures. Identified need to track contractors financially and by vendor and include in Human Capital Management (HCM) system. · Uncovered 150 and completed 30 HR process improvements, ensuring continued growth in productivity. · Worked with IT department, creating system and capturing contractor information within existing HCM system.

Successfully transitioned global company from Success Factors to Saba. Worked with Executives and Centers of Excellence to finalize business processes based on system capabilities. Trained Helpdesk team to do first level troubleshooting of new system. · Managed global responsibility for 70K+ configuration. Led team gatherings and developed cohesive and efficient HR systems team.· Collaborated with talent managers and centers of excellence, creating culture for talent and performance management strategies and processes.· Received Saba Excellence award, providing feedback that changed product to more user-friendly application.

Systems Admin for Performance ManagementSubject Matter Expert for performance and talent management applications. Experienced in administration, preparation, configuration, testing, implementation and support processes for systems. Practiced in HR Information Systems SAP use. · Focused on talent and performance management processes, working with cross functional HR teams, including executives.· Provided continuous knowledge transfer to IT and HR Helpdesk, training for application use.· Coordinated business activities, improving efficiency, resource management, quality and reliability of business processes.

Created process improvements for Helpdesk for more efficient communication with other support functions including, Desktop, Networking, Security, Assets. Created complete document of E2E helpdesk process.· Selected as subject matter expert, supporting performance management application for 70K, training for application use.· Created and maintained database for quality reviews of phone support and tickets, elevating customer satisfaction and services based on results.

• Help end-users solve issues and queries • Contribute to End-Users knowledge and best-practices (Training sessions, How To articles);• Write and maintain internal procedures • Share feedback and best practices with internal team and design processes for cross functional improvement opportunities

• Lead team of professional trainers, sharing feedback for team development• Deliver, maintain, and improve educational content, including written guides, live training for employees at all levels, and webinars, utilizing adult learning principles to produce effective learner outcomes• Analyze business processes, requirements, and applications, and translate into content• Strong problem-solving, decision-making, analytical-thinking, communication, and conflict-resolution capabilities• Proven ability to think creatively and flexibility, demonstrating a level of maturity while under constant pressure while delivering a professional experience with technology