Lynette Hamrick Email & Phone Number

C. Silvestre & Carolina Reyes Elementary School

Torres Elementary School

Long term substitute teacher

El Paso, Texas

• I perform a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.

• Assist Geek Squad Manager and independently assign staff for client assistance, diagnosis, repair/services, and follow up. • Communicate department goals, as well as all other important company information to members of the Precinct in a clear, accurate, and timely manner. • Work with clients directly to ensure staff is assisting customers with service/repair issues while achieving department goals. • Take care of escalated client service issues. • Provide on going coaching, training and acts as consultant to Precinct agents and other personnel as needed to achieve goals and high standards of customer service inclusive of scope of work for In Home Services.

• Oversee aspects of the sales experience within the department through all areas of Best Buy both inside and outside of the store (eg. Online orders, Services, Delivery/Installation, Solutions etc.).• Drive positive outcomes of key sales indicators within the department in support of Revenue, Margin, and NOP goals.• Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure overall experience.• Engage customers using selling skills to build their perfect solutions while maintaining a balance of high velocity and high service.• Motivate, coach, recognize, and performance manage employees to reach their full potential.• Resolve customer issues.

El Paso, Texas Area

• Engage customers using selling skills to build complex, connected solutions in a fast-paced dynamic environment where customers feel supported and leave delighted.• Apply the appropriate knowledge and expertise through continuous learning and self-development in order to provide an excellent customer shopping experience. • Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals. • Maintain department’s merchandising and readiness to serve customers.• Back up the sales team for phone and store pickup• Perform other duties as assigned.

El Paso, Texas Area

• Directed the daily operations of the store• Ensured compliance with company standards in all areas of operations including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability • Ensured that the highest quality products and services were delivered to each customer• Controlled day to day operation by scheduling/managing labor, ordering food and supplies and developed the restaurant team.• Ensured that health and safety codes, and company safety and security procedures were followed. • Maintained inventory, reviewed financial reports.• Effective oral and written communication skills, ability to calculate and analyze data.• Recruited, interviewed and hired team members, conducted performance appraisals, counseled, motivated and trained entire team.• Ability to interpret Profit and Loss Statements

Bachelor Of Arts, Journalism And Mass Communications

Technical Diploma, Clinical/Medical Laboratory Assistant