Lynette Morales Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

-Own all of the operator engineering: people, process, and technology.-Responsible for the overall execution of the operator engineering teams. Ship quality software efficiently, and predictably.-Responsible for building and growing top-performing teams.-Partner with Product to drive long-term roadmaps (engineering and product) from ideation through execution and iteration.-Partner with engineering leaders on strategic technology planning (evolving architecture, security, scale) without sacrificing product delivery.-Directly manage, mentor, and grow a team of engineering managers and engineers.-Develop training plans for continuous development of the team’s engineering skills and product knowledge. Accomplishments:- Modernize B2B Integration Platforms - Reservation Integrations and Operator Integrations- Integrate new CIAM into all B2B and B2C products- Scale operator engineering teams to more intentional squad focus and improved cognitive load- Operates as an integrator, connecting product and engineering teams and stakeholders groups that would otherwise remain siloed - SOAR - Supply and Operator Accelerating Results- Passionate in creating environments of fun and psychological safety and hosting monthly tailgates to improve league level comradery

Boulogne-Billancourt, Ile-De-France, Fr

Boulogne-Billancourt, Ile-De-France, Fr

Accountable for engineering execution for field and site technician product suite, an external and internal global services facing product leveraged by Digital Services, critical to planning site operations.- Increased team delivery throughput from one feature every 3 months to average of 6-8 features for every 2 week sprint.- Influential in improving and setting organizational best practices for cross-product software design and improving engineering execution (KPI Say/Do) and Technical product management practices across all digital wind farm product engineering teams.- Improved product quality by focusing on refactoring of modules supporting core high value business transactions, prioritizing tech debt and increasing UI automation of regression suite; resulting in a 30% increase in production adoption for North America Region in less than 6 months and reduction in production identified incidents by 80%.

Deerfield, Il, Us

Solution Architect, consulting on the Pharmacy Renewal Program.

Northbrook, Il, Us

Manage strategic initiatives across 3 product teams (40+ resources), with delivery accountability of the consumer and integration platforms for Allstate Roadside Services. Each product accountable respectively for increasing the amount of rescues initiated and completed digitally and the amount of new memberships sold. Responsible for driving transformational change in software delivery from Waterfall to Agile/Scrum. Instrumental in pitching and closing new wholesale and retail deals with sales team and prospect partners and transcending customer market needs into new technical products.• Build and manage cross functional global teams• Manage budgets greater than $5M and the talent plans needed to support execution of initiatives• Coach product teams on roadmap development and prioritization of features based on KPI’s Accomplishments● Introduced API Rescue Product, https://developer.arity.com. A set of micro services that enable partners to harness the ability to request roadside from connected vehicles, partner developed Mobile Applications and IOT devices. Consequently, this contributed to the success of a contract renewal with a major vehicle manufacturer, +$40M Revenue opportunity.● Delivered a globally recognized product, this product was introduced and awarded 2016 Product Presenter for Allstate, selected among 1,500+ entries, at the 2016 Anita Borg Institute Grace Hopper Celebration of Women in Computing, largest Women in IT conference in the world.● Onboarded 11 partners in less than 5 months to Roadside API product, driving +4000 digitally initiated rescues in 2016 alone via this new channel.● First team at Allstate to publicly launch external facing and partner consumed API’s.● Led the re-architecture efforts of AARP Web application to responsive Single Page Application web application to drive new membership sales, delivered in less than 4 months with 2 pair development team.

Northbrook, Il, Us

Responsible for leading the implementation of an end to end self-service digital dispatching platform, that supports more than 10 million rescues a year; targeted at innovating how customers request roadside services across multiple business channels –mobile application, mobile web, and SMS. Transformed teams from practicing waterfall and releasing every 3-6 months to executing production product releases every 4 weeks; off boarded $2.3M in contractor spend in less than 4 months and established global product teams.● Accountable for the software delivery from conception to implementation of the Good Hands Rescue Web product. An on demand, non-member based product implemented to disrupt the roadside industry by enabling consumers to request roadside service digitally such as towing, tire change or lock-out assistance, and track the arrival of the service provider● Re-architected digital dispatching platform in less than 6 months and migrated 5 industry third party software partners with zero downtimeAccomplishments• Good Hands Rescue (On Demand Product) Recipient of 2016 CIO 100 Award by IDG's CIO, as well as recipient of Information Week Elite 100. Exited the 2015 year with 4600 rescues digitally completed via this product alone • Increase industry awareness of digital provider tracking capabilities; implemented Rescue Tracker Product, aimed at consumers who prefer requesting roadside services via TFN/analog; this product enables real-time tracking of the service provider to the customer via SMS and Web. In one year, this product was released to 89% of our business partners, facilitating 43K tracked rescues a week. Consequently, driving operational efficiencies by reducing return calls on Rescues. New partners receive this product, with their branding, with less than 20 hours of development.• Increase provider digital utilization from 30% to 60% by year end 2016, processing more than 8.4M digital rescue requests.

Northbrook, Il, Us

-Accountable for all aspects of Architecture for Encompass business, directly influenced enterprise assets to support broader needs of Encompass and B2B organizations (Customer Data MDM, Identity Management, Enterprise Email, etc).-Directly responsible for setting the architectural direction of the consumer self service architecture and self service web applications.-Improved availability of B2C XML interfaces

Northbrook, Il, Us

● Served as Enterprise Lead Architect for new Enterprise Payment Card Solution, introduced a tokenization based payment processing system for all segments and subsidiaries of Allstate; Lead program which introduced new solution and also migrated 40+ applications onto new solution. Authored architecture patterns for IVR, Mainframe based applications, Web applications and mobile applications. Accountable for designing an architecture with Recovery Point/Time Objective of less than 30 minutes. ● Lead Architect for Staff and Producer level data across the Enterprise; accountable for patterns and practices for how this data is used enterprise wide.● Lead Architect in sunset of AS/400 and migration of management of staff and agent provisioning processes to be based off of SAP Business Partner Modules.● Lead Architect for Upsell portlet on Customer Service Representative Portal; when customers call in for auto quote, portlet calls conversational service which determines prior quote history and eligibility of home product; to enable CSR to upsell.● Innovator for creation of Real Time Policy Number Service –designed this web service solution that enabled customers to have real-time access to an assigned policy number to enable transition from prospect to actual customer and access to online My Account Self Service Portal;complimenting legacy mainframe batch processing that exists today for policy number assignment● Innovator for Electronic Signature Solution – defined from whiteboard concept to implementation an electronic signature solution that was established to enable real-time electronic signing of state mandated trailing documents to enable increase in online quote to customer sales conversations. One million transactions were electronically signed in a year after introducing product to production. Extended to support other Enterprise use cases such as Exclusive Agent and Staff onboarding.

Cloud Native Application Architecture, Engineering

Ms, Business Information Technology

Bachelor Of Science (Bs), Computer Science