Working as an Enterprise Package Solution Specialist, Change Manager, Senior Business Analyst, Insurance / Superannuation SME, Training and Knowledge Lead to implement a disruptive and modern framework for customer engagement via a future state Call Centre / Workforce Planning Solution to a Major Provider of Insurance / Superannuation products in the Australian / NZ market with a view of implementing globally.This diverse role also supports multiple Project Managers to deliver… Show more Working as an Enterprise Package Solution Specialist, Change Manager, Senior Business Analyst, Insurance / Superannuation SME, Training and Knowledge Lead to implement a disruptive and modern framework for customer engagement via a future state Call Centre / Workforce Planning Solution to a Major Provider of Insurance / Superannuation products in the Australian / NZ market with a view of implementing globally.This diverse role also supports multiple Project Managers to deliver Implementation & Migration, High Level Change Plans and Operational Readiness via transition activity.Key support contact for our Insurance / Superannuation Clients, acting as a liaison to the Technology Teams. Show less

Manager for MLC Life Insurance. Aiming to provide a Centre of Excellence, Leading a diverse group of National Legacy Product focused Leaders and Teams to deliver an end to end Customer Service for Superannuation, Insurance, Investments and Annuities. Including a Call Centre located in QLD (focused on first point resolution). A Business Support Team (System Support, Special Calculations, Event Management, Lost Monies, Duplicate Policies, Annual Statements, Process Documentation, Ledger… Show more Manager for MLC Life Insurance. Aiming to provide a Centre of Excellence, Leading a diverse group of National Legacy Product focused Leaders and Teams to deliver an end to end Customer Service for Superannuation, Insurance, Investments and Annuities. Including a Call Centre located in QLD (focused on first point resolution). A Business Support Team (System Support, Special Calculations, Event Management, Lost Monies, Duplicate Policies, Annual Statements, Process Documentation, Ledger Reconciliations, Regulator Relationships, Reporting, Workforce Planning, Training and Risk). Multiple Administration Teams (back office) included Claims - Death and Living. Superannuation - Monies In, Monies Out, and Maintenance. Insurance - Contributions, Refunds, Re-instatements, Increases and Maintenance. Pension / Annuities - Payments and Maintenance. Show less

Manager NAB Wealth (MLC). Lead diverse teams including Onsale Payments (WRAP), Legacy end to end (Heritage) and (Traditional). Superannuation, Insurance and Investments. End to End includes Monies in, Policy maintenance, Monies out, Rollovers, Claims, Statements and all support functions to manage Policy Administration Systems..

Team Leader, On sale Superannuation products for NAB Wealth (MLC). (Fivestar / Goldstar / Unit Trust)

Work in Progress (WIP) Consultant for NAB Wealth. Main accountabilities - working with key stakeholders (Advisers, Customers and Medical professionals) on behalf of the Underwriting team to follow up medical requirements.