Lynford Pereira Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Project manage strategic deals and agreements while ensuring operational excellence and client satisfaction.• Serve as a project manager and coordination point across internal stakeholders to identify and execute against friction points within sales processes, make recommendations and/or run project improvements to accelerate deal velocity, sales effectiveness, drive revenue and value across our global organization.• Build and nurture relationships with Sales teams, senior corporate stakeholders, internal cross-functional teams, and clients.• Optimize and manage a continuous deal pipeline by ensuring sales and cross-functional teams follow LinkedIn's sales policies and guidelines and are in line with the company’s financial and strategic objectives. • Generate and analyze reports that provide insights into improved sales strategies and growth opportunities. • Provide strategic vision, coaching, and direction in developing and leading an operations-focused team of Deal Strategists alongside the regional manager.• Lead and support improved team performance by conducting training sessions..• Identify and execute process improvement opportunities that contribute to the team objective of creating scalable sales operations.

Bengaluru Area, India

- Assisted in the analysis and preparation of deal proposals, pricing models, and cost structures.- Conducted financial analysis and scenario modeling to assess potential deal outcomes.- Supported Deal Desk team in reviewing and approving deal terms, contracts, and amendments.- Collaborated with sales teams to understand customer requirements and provide deal guidance.- Participated in cross-functional projects to improve deal management processes.

Bengaluru Area, India

- Provide Tier 2 and Tier 3 technical support to enterprise clients via phone, email, and remote sessions.- Diagnose and troubleshoot complex software, hardware, and network issues, ensuring timely resolution.- Collaborate with cross-functional teams, including engineering and product development, to escalate and resolve critical issues.- Document and track support cases in CRM system, ensuring accurate and comprehensive records.- Proactively identify trends in client issues and provide feedback to improve product quality and user experience.- Conduct product training sessions for clients to enhance their understanding and usage of software solutions.- Achieved a significant increase in client satisfaction scores through effective problem-solving and communication.

Bangalore Area, India

- Respond promptly and professionally to member inquiries via phone, email, and chat, addressing their needs and concerns.- Provide accurate and detailed information about products, services, and membership benefits.- Assist members in navigating online platforms and tools, offering step-by-step guidance.- Troubleshoot and resolve issues related to account management, billing, and technical difficulties.- Collaborate with cross-functional teams to escalate and resolve complex member issues.- Maintain thorough and organized records of member interactions in CRM system.- Received awards for consistently exceeding performance metrics and delivering exceptional member satisfaction.

Master Of Science (Ms), Computer Science And Applications

Activities and Societies: Product launch teamHad an interactive college atmosphere that involved the emerging of new ideas. Had various.

Bachelor Of Science (B.Sc.), Computers, Maths And Statistics, First Class

Activities and Societies: Part of the culture team. Took part in intra college TT competitions.Bsc Computer Science and applications

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