Lyn Hill Email & Phone Number

Brisbane, Australia

Responsible for Credit Coaching in Consumer Lending and Training of Policy and Procedures for 24 branches divided into two groups, one metropolitan and one remote in Central Queensland.Key Achievements:• Lifted results from 60-80% of Bankers achieving lending accreditation and improvement in sales results by improving their policy and procedure knowledge through developing an improvised training programme via teleconference for remote branches.• Increased sales of approx. $5m per month, by introducing a “Red Team Review ”. The Team provided support for all Queensland branches by reviewing all deals before customers advised of Decline. • Increased turnaround time of application fates, improved customer satisfaction and ability to increase market share by the introduction of a One Day Workshop – Deal or No Deal. Workshop was aimed at inexperienced bankers who were unable to assess at an initial interview whether the customer was in a position to borrow or needed an alternative proposal to reach their goal.• Rated in the top 4 Retail Credit Managers in Australia based on Staff Survey Results over a 5 year period.

Brisbane

Key Achievements:• Awarded the “Above and Beyond” Campaign for Top Performing Business Banker in Queensland with sale growth of $9.3m over 5 months to lift overall Sales. • Awarded Top Business Manager in Queensland with Lending Growth 17.1%; Deposits Growth 6.7% and Market Share 24.3% (up 274 basis points –Sept APRA data) • Built strong Team culture, providing guidance and training for Process team, when a new Business Banking platform was introduced and timeframes were unacceptable for required customer service level. • Reduced new entrants leaving the bank, within 6 months of commencement, by 30% and made a significant cost savings to the Bank through a Mentor Programme for New Entrants/Graduates. Initiative created by being a member of a Breakthrough Team charged with devising a Project which would be employee and cost effective.