Lyniece Purdy Email & Phone Number

Petersburg, Va, Us

Researched, analyzed, and resolved membership applicationsand/or electronic enrollment reports to ensure timely and accurateprocessing.Initiated, researched, and responded to member inquires viatelephone or written correspondence.Reinstated insurance plans through Marketplace and Medicareinsurances.Processed Medicare applications within Federal Medicare guidelines.Assisted Beneficiaries with Fraudulent Claims and appeals.Provided the perfect experience through quality customer serviceinteractions and maintained confidentiality of consumer in every call.

Achieved and outperformed all department goals, including averagehold time, calls per day, sales and average call waiting.Promoted the brand loyalty by providing solutions to the customersfor their needs.Organized New Hire classes and ensured proper teaching of thecompany rules and procedures were explained and carried out bynew agents.Analyzed and then effectively strategized business needs in regardto goals, deadlines, schedules, budgets, needed resources, andteam member coordination.Showed exceptional support in senior sup role as I maintained theproficiency of over 20 agents, monitored their calls, scheduled oneon ones, had weekly meetings, confirmed their log in and out timesand provided disciplinary solutions if agents were out of protocol.

Provided administrative and clerical support including facilitatinginterdepartmental communication, managing schedules, andmaintaining digital filling system.Responsible for reviewing accuracy of outstanding balances, collect,negotiate viable deals.Check invoices from SAP and carryout payment with client anddocument in account receivable.Kept line of communication open with clients and vendor on status ofshipments, called tracking agencies to ensure status of shipments.

Associate'S Degree, Accounting And Business/Management

High School Diploma

Licensed Practical/Vocational Nurse Training