I supervise a team of Epic Instructional Designers and Credentialed Trainers for HB, PB, SBO, Grand Central, Cadence, Prelude, and HIM.

As an Epic Ambulatory Credentialed Trainer, I a responsible for teaching Epic (CareConnect - Ambulatory, Cadence, Prelude) classes to a variety of clinical and front desk end users in group classroom, and one-on-one settings.

As a Client Service Analyst, I worked as a liaison between the Oregon Health & Science University (OHSU) clinics and the professional billing department to proactively provide revenue cycle support. By collaborating effectively with the clinical practice administration and providers, professional billing teams, and other enterprise stakeholders I ensured that the most effective, efficient, and compliant billing processes were in place. I was responsible for monitoring the revenue cycle performance of my assigned OHSU clinical departments; performing analyses to identify departmental or individual provider performance trends, addressing specific billing and collection questions to resolution, and analyzing opportunities for revenue cycle improvements.I developed documentation to support department staff to understand internal and external billing policies by collaborating with Subject Matter Experts (SMEs), department leaders, and trainers.My skills in Epic Resolute, understanding clinical operations, maintaining up-to-date knowledge of CMS guidelines and billing best practices created an effective partnership that ultimately benefited the departments in their revenue goals and business decisions.

Telecom Medical Billing Systems partnered with healthcare providers in the Greater Portland, Oregon area by providing online medical billing and support services. In my role as Training and Customer Relations Manager I was personally responsible for all aspects of client relations; providing software implementation, user training, ongoing support, and revenue cycle consulting for over 100 customers.I was responsible for enabling client success throughout the customer life-cycle: pre-sales, through implementation, training and launch. In response to a range of post-implementation customer training, software support, and revenue cycle assistance. I was intimately involved with every aspect of customer care.By combining my intimate knowledge of the Telecom software and my in-depth experience of medical billing, I consulted with my customers on a daily basis in order to ensure their success and long term retention. I guided providers, clinic administrators, and billing staff through billing, coding, reimbursement, enrollment, and compliance issues.As the subject matter expert and liaison between the customer and company, I managed new customer implementation, training, support, management of issues, and multi-faceted communication while creating an effective learning culture that maintained the learner’s interest.To facilitate training and customer satisfaction, I created, developed, wrote, edited and designed instructional documentation, newsletters, workshop handouts and marketing materials to present through one-on-one trainings, group workshops, and other media.I collaborated with a cohesive team of sales, support, programmers, and medical billing experts as I managed customer interactions toward achieving exceptional client experiences.

I have worked in the healthcare billing and revenue cycle field for 30 years. My early career experience of medical billing and practice management has benefited my role of providing training and revenue cycle services to medical offices. I combine my familiarity of the daily challenges my customers face with my in-depth knowledge of the industry. Through this, I am able to guide providers and their staff through software implementation and training, and the challenges of revenue cycle management, and ongoing medical billing industry changes.Specialties: Internal Medicine, OB/GYN, Rheumatology, ENT, Orthopedics.