Lynley Johnston Email & Phone Number

Māpua, Tasman, Nz

Nelson, New Zealand

Remote

**Water Services Reform Programme** - worked fully remotely from my home in Tasman region on this programme. The purpose of Water Services Reform is changing the way we deliver water services to enable us to meet the challenges ahead caused by ageing infrastructure, historical under-investment, the growing impacts of climate change and the need to accommodate population growth.Facilitated business process design workshops and mapped the business processes needed by the National Transition Unit internally to support the People & Workforce valuestream, to enable a smooth transition for people being transferred from their local government organisations to the new water services entities.Business process mapping, business procedures, workshop facilitation.Support for the Health & Safety System workstream.

Wellington & Wairarapa, New Zealand

**Cards & Payments - Cards Issuer** - This project is focused on delivering a new cards issuer platform for Kiwibank's debit and credit cards. This project had a dedicated cross-functional team working together in a semi-agile way with the vendor, ACI, to ensure the new platform will meet the business needs.Business analysis, development of requirements, epics, features and user stories, with a focus on debit and credit cards.**Business Credit Card Rebuild** - This project (similar to Single Card Scheme) launched a new business credit card product and migrated Kiwibank's business credit card customers from Mastercard to Visa.Business analysis (including statement redesign), development of detailed requirements, requirements management and traceability.**Digital PIN** - This project provided better options for cardholders to set or change their PIN on debit and credit cards.Business analysis, development of detailed requirements, requirements management and traceability.**Single Card Scheme** - This project launched new personal credit card products and moved Kiwibank's personal credit card customers from Mastercard to Visa. This project had a dedicated cross-functional team working together in a semi-agile way to make the transition for Kiwibank’s customers as painless as possible.Business analysis, workshop facilitation and development of detailed requirements, requirements management and traceability, with a focus on customer communications, reporting and options analysis.

Wellington & Wairarapa, New Zealand

The Business Connect project focused on delivering a seamless, customer-centric, efficient, cross-agency platform that allows businesses to re-use their authoritative information, including the New Zealand Business Number (NZBN), across all levels of government. It was initially focussed on permission-based services that provide businesses with compulsory licences to operate (i.e., licences, certifications, permits and registrations).It enabled a completely new and innovative approach to delivering services across government by introducing the concepts of using common building blocks. By co-designing with other government service providers (GSPs) at cross agency workshops, we tested the concept of using common building blocks to create a better customer experience for business customers getting their permissions from government, using real world permission service examples with MBIE, NZ Customs, MPI and NZTA.Participated in the Request for Proposal (RFP) process, including evaluation of RFP respondents.

Wellington & Wairarapa, New Zealand

Information Sharing for Business - This project's intent was to make it easier for businesses when they interact with government, so they could spend less time on administration and have more time to run their business. Using Agile methods, we built a prototype to support the business customer by enabling them to use and re-use information and data that government holds, making requests for permits and licences easier and more efficient, by joining up services and sharing information that spans multiple government organisations, including local bodies. This project had an estimated project budget of around $1.6 million. Conducted requirements gathering, business analysis, business process mapping (current and future state) and developed business use cases for the prototype. Developed all user stories for the prototype (including story grooming), and acted as product owner when the product owner was absent. Worked closely with the external vendors (Appian and GoCouncil) to deliver the prototype within 8 weeks (including the planning sprint). Demonstrated the prototype to Chief Executives, Deputy Chief Executives, General Managers and staff across multiple government agencies, as well as customers, councils and other external parties.

Wellington & Wairarapa, New Zealand

**Holistic Credit Decisioning** - Business analysis, workshop facilitation and development of detailed requirements, requirements management and traceability, for a new Credit Card Application system with a focus on staff assisted channels. Worked closely with Technical Business Analysts, developers and System Testers to ensure a common understanding of business requirements and quality of the final solution.Facilitated the Business Initiative Risk Assessment process for the new and introduced risks for the project, liaising with key business stakeholders across the frontline, operational and risk areas of the bank. Undertook thorough User Acceptance Testing (including defect tracking), and provided on-site and 2nd level Production support for Go Live. This project was a hybrid between Waterfall and Agile/Time-boxed methodologies, with an estimated project Budget of around $25 million.**Tallyman Non-Cards** - Business analysis, workshops and development of detailed requirements, requirements management and traceability, for the Tallyman debt treatment application. This included working with the external vendor, Experian, and 3rd party debt collection agencies.This project focused on the changes necessary to incorporate Home Loans, Personal Loans and Overdraft information for account treatment (i.e., what happens when customer accounts get into trouble) in the Tallyman application and was delivered using time-boxed development..**Tallyman Credit Cards** - Business analysis, workshops and development of detailed requirements, requirements management and traceability, for the Tallyman debt treatment application. This included working with the external vendor, Experian, and 3rd party debt collection agencies.This project focused on the changes necessary to incorporate Credit Cards information for account treatment (i.e., what happens when customer accounts get into trouble) in the Tallyman application and was delivered using time-boxed development.

Wellington & Wairarapa, New Zealand

Contracting as a Business Analyst through Beyond Recruitment to other companies, such as Telecom New Zealand, Dimension Data, Contact Energy and ANZ.

Lower Hutt

Metrix Remote Meter Reads Project - Business analysis to understand the impact to the business of the roll-out of smart meters. Redevelopment of the detailed business and system-wide requirements on behalf of Contact Retail.Various Business Change Requests - Business analysis under business as usual to provide detailed findings on problems and Solution Options for various Business Change Requests on behalf of Contact Retail.Gap analysis and documentation updates for the Unclaimed Monies Procedure.

Wellington & Wairarapa, New Zealand

Fulfil Business Rules Project - Business analysis and development of detailed requirements for changes necessary to the Enhanced Services Performance Management application on behalf of Telecom Wholesale.Service Performance Management 3.2 Project - Business analysis and development of detailed requirements to enhance the Enhanced Service Performance Management application on behalf of Telecom Wholesale.SPARC High Performance Sport Database - Workshops with SPARC team to discover how their business worked, identified pain points, and gathered information so that detailed business requirements could be developed for an entire replacement system for High Performance Sport.Inventory Reuse & Abandonment Project - Business analysis and workshops to understand the complexities of the current product family and development of detailed business requirements for changing multiple business processes and systems on behalf of Telecom Wholesale.Various Minor Projects - Business analysis to develop High Level and Detailed Level Requirements for various other minor projects, including further changes to the eSPM and Wireline applications on behalf of Telecom Wholesale and Chorus.

Wellington & Wairarapa, New Zealand

Gen-i WAN Services Programme - Senior Business Analyst providing expertise in the development of detailed business requirements for the new Gen-i WAN Services products.End to End Case Management sub-Programme - Lead Business Analyst with 5 Senior Business Analysts to manage. Provided expertise in gathering and documenting Detailed Level Requirements, current and future business processes. Worked closely with external developers regarding options using the available application functionality and clarification of business needs. I also became ITIL V3 certified at this time.Private Office Family 1.2 Project - Business analysis and development of requirements to incorporate changes to the One Office network product into the One Office Sales Tool application. Worked closely with the application vendor, Sales Technologies Limited, to ensure the requirements were met. Conducted business acceptance testing.Service Delivery Environment (including iPRO Replacement) Project - Workshops and site visits to discover how the process worked, impacts, improvements to make, etc. Business analysis and development of High Level Requirements for a replacement system and platform for the order capture and management of mobile phone products.

Video each performance of That Hypno Show for the creation of DVDs. That Hypno Show is a hilarious comedy hypnosis stage show.

Wellington & Wairarapa, New Zealand

In addition to performing the PeopleSoft HRMS Senior Consultant role, I managed a team of around 10 people who were providing Senior Consultant project services for PeopleSoft HRMS and PeopleSoft Financials on behalf of external clients, including New Zealand Post.

Wellington & Wairarapa, New Zealand

Business analysis, design and requirements elicitation for PeopleSoft HRMS application changes and worked closely with developers to ensure the development met requirements. Created and maintained complex Time & Attendance calculation rules in PeopleSoft HRMS which were used to accurately calculate employee allowances and hourly pay. Thorough system and business acceptance testing of solutions for Time & Attendance, Leave, Training and Payroll to be put into Production on behalf of external clients, including Health Waikato and New Zealand Post.Provided 3rd level Production support to users of the PeopleSoft HRMS application.

Wellington

Co-owner of consumer electronics distributor responsible for launching the iAudio MP3 player range in New Zealand. Provided product support for retail sales through Harvey Norman, Noel Leeming, Bond & Bond, LV Martin, Smiths City. Created and maintained the www.madisongate.co.nz website.

Wellington & Wairarapa, New Zealand

Created and maintained complex Time & Attendance calculation rules in PeopleSoft HRMS which were used to accurately calculate employee allowances and hourly pay. This included working closely with the HR Manager responsible for NZ Post’s Collective Employment Contracts to ensure the right interpretation was obtained and implemented (which included a new version of the Collective Employment Contract in parallel with the original Collective Employment Contract). I became the subject matter expert for the Time & Attendance module. Created and maintained the online PeopleSoft HRMS user guide for Payroll personnel (accessed via the Intranet).Business analysis, design and requirements elicitation for an online tool for Payroll personnel to search for the appropriate Roster for employees, and worked closely with developers to ensure the tool met requirements.Thorough system and business acceptance testing of solutions for PeopleSoft Time & Attendance, Leave, Payroll and Training to be put into Production. Provided 2nd level Production support to users of the PeopleSoft HRMS application, which involved root cause analysis and problem resolution.Provided Systems Administration support for Production and non-production PeopleSoft HRMS systems (for approximately 5 months) until a permanent Systems Administrator was appointed.This project was the full implementation of the PeopleSoft Human Resources and Payroll solution to replace the outdated and out-of-support mainframe payroll system. I started on the project as the HRIS project administrator where I assisted with Joint Application Development sessions with key stakeholders, user acceptance testing (using QA Run) and problem solving before moving into the HRMS Functional Specialist role.The project budget was approximately $5 million.

Wellington & Wairarapa, New Zealand

Proposed, project managed and delivered the Telecom Services Project Plan for the Services group. The objective of the project was to reorganise the Services business groups physical locations after an internal restructure, which involved reworking 15 floors across three separate buildings, and relocating over 700 people. This project was delivered on time and was more than 10% under its $700,000 budget.