Lynn Ng Email & Phone Number

Singapore

Singapore

- Enabled the HRIS system & staff database of 1.3k employees to be updated holistically.- Delivered technical support and guidance to end-users of the HRIS system, as the key point of contact.- Collaborated with HR functional teams to identify, streamline and automate business processes.- Led the delivery of new HR system implementation & upgrades, as well as enabled on-going support of said system.- Created and maintained documentation on HRIS training guides for end-users.- Created scheduled HR and ad-hoc reports.- Ensured accurate time attendance data for monthly periodic payroll.- Championed development and maintained company intranet & HR portals.- Collaborated with vendors/GP service providers & TPA.- Subject Matter Expertise and key point of contact to liaise with external flexi claim vendor and answer to all employees' query relating to flexi claims.- Administered regional claims processing.

- Delivered over 200 4th Industrial Revolution (4IR) courses till date, with 483% year-on-year increase in courses delivered and benefitted over a total of 6000 attendees. Total engagement/participant rate has also increased by 403% year-on-year basis. - Managed the delivery and co-ordination of over 60 LinkedIn Workshops alongside other Professional Development Series workshops (PDS) till date to all students. This was 80% higher than initial target fulfilment of 24 workshops per year.- Led and streamlined new processes for Education Verification requests daily from 20 to 4 hours weekly. This resulted in 80% savings in man hours comparatively from the existing process.- Enabled timely administration of the operation of 4IR courses, LinkedIn courses, and PDS workshops including pre and post course.- Championed collaboration with proprietary and university partners involved in all courses and workshops.- Appraised course content, materials and processes twice a year to improve workflow and increase student engagement rate.- Governed ESA and Graduate Service Office (GSO) inboxes that handled both students’ and employers’ queries.- Managed budget related matters for the team.

- Managed negotiations and execution of usage and partnership offers for card privileges and promotions with key dining partners such as Fairmont Hotel, InterContinental Singapore, Raffles Hotel, The Fullerton Hotel and other big hotel chains.- Delivered the end-to-end campaign management with quick turnaround periods to drive cards billing for Dining & Entertainment segments.- Collaborated with internal stakeholders such as legal, compliance, and marketing to deliver offers to cardholders via Electronic Direct Mail, social media, SMS, and offline materials.- Governed the budget of the team to enable maximum ROI on merchant offers and cardholders’ expenditure.- Created large volume of agreements (for Dining & Entertainment) for review and route it for sign off from key stakeholders (both internal & external).- Drove enhancements to internal processes to improve workflow.- Managing of key stakeholders (partner merchants and vendors) to ensure business requirements are met (enabled matching of negotiated offers vs budget).

Bachelor Of Business In Hospitality And Tourism Management And Management (Double Major), Business Administration And Management, General

Diploma In Hospitality And Tourism