- Contributed to a variety of projects and enhancements within the order to cash business process area, some as Lead ITA, working with worldwide business users to understand and define requirements- Determined and developed system solutions through configuration, development and upgrades, ensuring that commonality between geographic areas was maintained- Produced and maintained detailed up to date functional and technical specifications in support of the agree business requirements and IT solutions- Experienced in configuration on customer master, sales order management, pricing, rebates, credit management, copy control, output, billing, intercompany processes together with shipping and delivery functionality with interface points to material management, purchasing, accounts receivable and APO- Delivered support to worldwide business partners involving production issue resolution, supported users through change management processes and facilitated their understanding of SAP functionality. Provided support for user regression testing- Provided input for business modelling using process workflows to determine ‘as is’ and ‘to be’ business processes and procedures- Contributed to four full implementations for the company: SAP global implementation, APO implementation and two company mergers (Oracle to SAP)- Supported B2B initiatives with the generation of technical specifications, master data management and testing support- Managed a team of three business analysts in the European SAP Centre of Excellence group, co-ordinated work demands and ensured business requirements were implemented until departmental re-organisation changed team structure

- Joined the SAP specialist development and implementation team in Milpitas, CA. Team Lead for Sales and Distribution module responsible for a team of 12 business and SAP specialists- Successfully implemented the SAP SD module worldwide on time and on budget, defining business processes to be aligned with the SAP R/3 system- Gathered requirements, configured system, tested, developed training materials, planned go live project- Conducted successful system demonstration for user acceptance in Europe- Performed user training in North America and Europe- Received recognition awards upon completion of each phase of the project for effective and smooth implementation

- Responsible for the UK and Northern Europe territories - Managed a team of three customer service representatives, responsible for setting their business and personal objectives- Developed relationships with key customer accounts- Liaised with planning groups in Hong Kong and US ensuring customer orders were met - Responsible for revenue management for the UK customer base- Supported the Sales team for key deliverables