Lynn Bemelen Email & Phone Number

Valkenburg, Limburg, Netherlands

York, United Kingdom / Maastricht, Netherlands

Tasks• Managing over 80 different client accounts from all over the world including the company's largest account “Just Go” and their high prestige National Trust account. • Being the first point of contact for my clients, ensuring all enquiries are dealt with promptly and efficiently.• Delivering assistance and support to my clients before, during and after travel.• Retaining clients and increasing their conversion, revenue, and turnover.• Pro-active sales to existing… Show more Tasks• Managing over 80 different client accounts from all over the world including the company's largest account “Just Go” and their high prestige National Trust account. • Being the first point of contact for my clients, ensuring all enquiries are dealt with promptly and efficiently.• Delivering assistance and support to my clients before, during and after travel.• Retaining clients and increasing their conversion, revenue, and turnover.• Pro-active sales to existing clients.• Preparing full travel itineraries for groups from 10 to 90 people all over the world – booking and managing all aspects.• Finding the most suitable and cost-effective suppliers.• Negotiation with suppliers to meet and exceed the company’s profit targets and to delight clients.• Ensuring contractual agreements are met.• Liaising with suppliers and building excellent supplier relationships to fulfil and organise client's requests.• Working together with colleagues in my and other teams to meet and exceed client’s expectations and company targets. • Training and managing new and junior staff.• Being responsible for opening and managing the Netherlands office including my own assistant.Strengths• Great attention to detail and excellent organisational skills to ensure the smooth running of operations.• Achieving outstanding client satisfaction by building strong client relationships and knowing my diverse clients’ needs and requirements especially well.• Overcoming obstacles to meet and exceed clients’ expectations.• Working, delegating, and prioritizing efficiently to deal with high volume accounts.• Solving problems independently and creatively in a professional and calm manner. • Great product and destination knowledge (focus on UK and Europe products and destinations).• Winner of Outstanding Achievement Award of the “Stepping into Management Programme” (2015). Show less

Hamburg, Germany

• Assisting with projects: Writing proposals; preparing presentations; environmental scanning; undertaking and analysing market research; Mystery Checks (hotels and tourist information).• General management assistance: Administration; booking of travel and accommodation; expenses; preparation and organisation of meetings.• Qualification as Quality coach (German service quality program).

Sheffield, United Kingdom

• All aspects of Front office duties: Checking guests in and out; filing and organising guest details; processing payments; operating the hotel switchboard to deal with both internal and external calls; taking reservations).• First point of contact for handling enquiries, problems and complaints.• Marketing the company’s loyalty scheme.

Kisii, Kenya

• Working with Community Based Tourism and Pro-Poor Tourism Organisations.• Evaluating Kenya’s Tourism Industry and recommending improvements.• Reviewing the Kisii University College Tourism Programme. • Living and working within a challenging environment.

Sheffield, United Kingdom

• Selling of reputable magazines and undertaking market research.• Using language skills.• Meeting company sales targets.

Spain

• Reception and customer service.• First point of contact for handling enquiries, problems, and complaints.• Cleaning and preparing accommodation to a high standard.• Quality checking of prepared accommodation.• Organising and delegating a team of up to 10 people.• Organising customers’ holidays.• Diverse administration (e.g. organising and maintaining booking charts, staff rotas, stock maintenance).• Working and living within multi-cultural teams.

Bachelor Of Science - Bs, International Tourism Management

Higher Education Entrance Qualification (Abitur), Main Subjects: German, Art, History, Mathematics, Overall Grade: 2.9 (B)