Lynn Daugherty Email & Phone Number

Columbus, Ohio, United States

I was the Import and Export Operations Lead for the LifeSciences (Biopharma) and Emergency Parts Logistics teams in Europe. These materials were all time definite and temperature restricted goods on every shipment.• Doubled the revenue for these activities during my tenure• Standardized the Operations processes and documents in an unstructured environment• Maintained the GDP standards for shipments• Established Document repository for future ISO9001 Certification

Columbus, Ohio, United States

All requests for transportation of non-standard items consisting of Aircraft Engines, Repositioning of C-Safe temperature control containers globally, as well and helping with overload in the Radioactive Materials and AOG operations teams.

Columbus, Ohio, United States

Managed reporting for an adherence to customer KPI requirements for all Radioactive Materials customers. This includedUS Domestic and International shipments. Developed SOPs for operations to handle specific requirements for thecustomers, created training materials for Operations for new customers. Assisted in the resolution of any service orpricing issues with the accounts assigned to me.• Onboarded new segment customers through standard processes• Doubled revenue for my assigned accounts• Used SAP Business Objects to automate daily KPI reports to the customers

Columbus, Ohio

Managed the transition of the Operations functions from Dulles, VA to Columbus, OH. Recruited and trained new staff,developed training materials and LMS system to train new staff. Managed the scheduling and staffing requirements asneeded by the business and workflow. Completed the transition and gained back all previous business and grew thissegment for the business with lower labor costs/hours.• Managed Change and Relocation of the Department• Returned revenue to the original level after the transition• Standardized the Operations processes for the group• Trained new staff to standards for Operations• Set up the first LMS for MNX to train staff to the same standard.

Columbus, Ohio

Maintaining daily contact with customers. On-boarding new customers including development of processes, operations profiles, billing requirements, data reporting requirements, B2B data exchange interface requirements, documentation of such, and finally training of all stakeholders and interested parties in the aforementioned items.

Responsible for developing networks of agents around the globe and processes for interfacing with these agents for transportation services.

In response to Customer or Internal requests, led teams to analyze, document, train, implement, and review new processes or service offerings. From request to completion, was responsible for leadership of projects while working with IT, Finance, Operations, Customer Service, and C Level personnel as required.

Managed Operations and Service for Life Sciences Accounts. Drafted procedures, trained staff, and oversaw adherence to same. Position was eliminated and duties transferred to Customer Advocate position.

Responsible for maintaining the ontime operation of 500+ flights per night, while making adjustments due to weather, ATC delays, Flight Crew limitations, and Mechanical delays. Included pro-active flight planning, filing of flight plans, planning fuel load based on cargo weight and weather, and adjustment of flights in an effort to minimize overall effect of all possible variables on published schedule.