• Provided revenue cycle management, business development consultative services, and financial analytics for multiple clinical departments within the UW School of Medicine: Psychiatry, Neurology, Neurological Surgery, Otolaryngology, and Radiation Oncology.• Broad internal consultant experience in which I monitored and advised on medical faculty productivity, new service line onboarding, reimbursement, charge capture clinical coding, medical provider productivity, A/R, Payor Relations (analyzing appeals and denial trends), as well as monitoring practice plan operational workflows to ensure that services were meeting maximum reconciliation efforts and adjusted processes to meet changes in healthcare policy or technical system upgrades. • Monitor and drive financial and operational performance of clinical divisions down to targeted service lines and perform analysis to identify trends and answer specific questions. • Expert in using data mining tools such Epic Reporting, Business Objects, as well as providing training to end users.• Collaborated on complex projects with UW Physician executive leadership, operational departments (practice plan), School of Medicine clients, and medical center partners.

• Directed up to 15 Claim Specialists, while providing staff with daily feedback on quality, quantity, and focus of work. • While under my supervision, my team maintained the highest level of productivity within the Insurance Follow Up department. • Through analysis of denial trends and AR cycle needs, developed workflows for staff, and provided training and continued support for staff on new projects. • Reviewed carrier policies against denial trends to create proactive claim edits through close collaboration with Charge Capture, Payor Relations, and the Epic applications management teams. • In depth knowledge of Epic, Cerner Orca, and Cognos data mining. • Wide breadth of knowledge of many of the different carrier policy guidelines – CCI, McKesson, to the individual proprietary coding edits.

Supervised the scheduling and management of twelve clinics throughout the state of Washington for an Independent Medical Exam company. Hired, trained, and created a comprehensive employee manuals for a centralized scheduling department and front office employees. Managed clinic coverage, physician travel, and client targeted marketing. Kept apprised and reported on changing regulation with the department of labor, PIP, and legal arenas.

Supervised the scheduling of up to forty pediatric nurses and home health aids. Scope of responsibilities ranged from hiring and orienting caregivers, chart auditing, to processing payroll. Assembled weekly productivity reports for unit coordinators. Involved in market research to shore up service deficiencies to strengthen profits and company standards.