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Seasoned veteran who is a motivated, high energy, results-driven professional with exceptional program management, customer service, and problem solving skills. With more than 10+ years in the software industry, focusing on Sales Training and Project Management within the Major Account and Channel groups. Proven track record to drive projects and programs to completion with measureable results. Successful team leader, adept at partnering with all levels of management, sales and operations to drive projects and training to completion.Specialties: Customer Service, Sales Training, Program Implamentation, Project Management.
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Customer Service And OperationsHearthSanta Rosa, Ca, Us -
Sales And Logistics ManagerEcotensil Inc. Jul 2023 - PresentUnited States -
Senior Sales Support And Purchasing SpecialistCriveller California Corp May 2016 - PresentHealdsburg, CaliforniaExtensive experience in Quickbooks, Asana, Proposify and Pipeline.Sales Supporto Support 5 direct sales executiveso Ensure sales executives are meeting/exceeding their sales goalso Drive consistency across business units to improve selling time, approvals and order process time for all dealso Quoting and Forecastingo Ensures all deals have correct pricing, options necessary are included before our contracts are countersigned and returned to the client.o Create all projects within Asana, assign appropriate tasked to the correct personnel o Create all sales orders for all orders – equipment, parts and serviceo Oversee all logistics for equipment shipping from our location to the client• Procuremento Purchase all parts from our Italian manufactures for wine equipmento Processed purchase orders, reviewed requisitions, and monitored inventory levels to maintain optimal stock levels.o Maintain strong relationships with existing vendors, ensuring timely deliveries, and resolving any issues to minimize supply chain disruptions.o Coordinate all shipping and receiving timelines for parts with an effective communication strategy for our clientso Provide clients with estimates and timelines for deliveryo Process all payments o Maintained accurate purchasing records and generated reports for management's review.• Project Management o Successful implementation of Pipeline Deals CRMo Created procedure manual for sales cycle within Pipeline Deals – this ensures deals move through the sales cycle in a timely manner and deals are not forgotteno Created on-demand sales goals for each sales executive and overall company goals that can be seen at a glanceo Sales executives know exactly where they are within the quarter based on the Pipeline Deals goals• Successful implementation of proposal softwareo Moved all quoting from word and excel to Proposify – Proposal Softwareo Creating training documentation and rolled out software training -
Retail & Hospitality Sales SupportTorn Ranch Jun 2014 - May 2016Petaluma, California -
Sales Support ManagerCal Sensors Aug 2012 - Jun 2014Santa Rosa, CaManage one direct reportTrained and support direct report with their needs in AP/ARProvide Sales Support for Domestic, International distribution and International direct accountso Responsible for Quoting and ForecastingOrder processing of all orders, includes export documentation.Production management Lead weekly production meetings to drive visibility of shipping delays and to determine possible immediate actions and corrective actionsProactively communicate and work with customers to ensure they are up to date on any shipping delays or pull-insProject Management – Created and Implemented a Demand Review process, to ensure manufacturing and procurement has a clear picture of the amount of product that is needed within a QuarterDrive consistency across business units to improve selling time, approvals and order process time for all dealsCreated and implemented a new RMA (Return Material Authorization) process, which has increased visibility to the amount of shipping errors and driven corrective actionTradeshow coordination – Plan and execute all logistics for three major tradeshows a yearWeekly, monthly and quarterly financial reporting to VP of Operations -
Americas Sales Operations Project ManagerAutodesk, Inc Feb 2006 - Mar 2009Driving consistency across GEO’s where applicable within corporate policies and proceduresBridged the gap between Sales, Marketing and Customer Service Gather marketing material and created sales tools to ensure all Sales teams had appropriate customer facing material to be used for customer, reseller and distributor presentationsCreated and implemented the customer checklist for purchase order creation; sales uses the checklist to ensure orders are created with all pertinent information for order processingDeveloped and implemented the Americas Deal Review Board process to completion Won FY08 Sales VP Award for best innovated processTime to book decreased by 50% with process implementationCreated and implemented Cross divisional revenue recognition reports for large Enterprise dealsPosted all revenue recognition payments within SAPCreated and implemented new Reseller Commission Approval process by leveraging existing systems within SF.ComNew Reseller Commission Approval process enabled the payment to multiple resellers from one Enterprise order, reducing processing time and increasing accuracy Trained Resellers to log their sales interactions, thereby enabling participation-based commission structureDeveloped Sales On-Boarding training and rollout plan for all new Sales employeesCreated the Sales On-Boarding site with SharepointSales Managers both new and existing are able to leverage all training material within one portalBoth Live and Recorded trainings are availableCRM On-Demand dashboard creation and implementation using Siebel. This tool provides sales the ability to run their own subscription and license reporting both in the office and on the road using their laptops or Smartphone. Created a link to download leads from Siebel to Salesforce.comCreation of training material Attended and presented to all Divisional Sales meetings to ensure all policy and procedure updates where provided to sales.
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Product Planner2005 - 2006 Manufacturing/Media & Entertainment Division Aug 2005 - Feb 2006Worked with appropriate divisions to develop and implemented product launch and sales plans Drove promotions for products from brainstorming to implementation into the channelHelped drive new and improved Business Model to drive increased revenue for AutodeskCreated Sales tools and content for ResellersProvided all content, Sku's and pricing for products posted to the EStoreDemand forecasting and monitoring of sales against forecast of products
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Strategic Account Sales SupportAutodesk, Iinc. Jan 1997 - Jan 2005Main point of contact for 5 strategic sales representatives and customersProvided pre-sales and post sales service to customers Responsible for Quoting and forecastingEnsured that Strategic Business was considered when new product and programs are released. Established and wrote Autodesk Business Center processes and procedures. Work closely with Strategic Account Sales Management, Finance and Strategic Account Business Development to ensure new Strategic Account Business models implementation
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LeadK'Line America 1987 - 1996
Lynn Dow Skills
Lynn Dow Education Details
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Business Management -
CosmetologyCosmetology -
Santa Rosa Junior CollegeComputer Programming, Business Management, And Accounting
Frequently Asked Questions about Lynn Dow
What company does Lynn Dow work for?
Lynn Dow works for Hearth
What is Lynn Dow's role at the current company?
Lynn Dow's current role is Customer Service and Operations.
What is Lynn Dow's email address?
Lynn Dow's email address is ld****@****ler.com
What is Lynn Dow's direct phone number?
Lynn Dow's direct phone number is +170722*****
What schools did Lynn Dow attend?
Lynn Dow attended University Of Phoenix, Cosmetology, Santa Rosa Junior College.
What are some of Lynn Dow's interests?
Lynn Dow has interest in Education.
What skills is Lynn Dow known for?
Lynn Dow has skills like Project Management, Salesforce.com, Channel, Business Development, Crm, Sales Operations, Training, Selling, Sales, Leadership, Pre Sales, Forecasting.
Who are Lynn Dow's colleagues?
Lynn Dow's colleagues are Ecotensil Sus.
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