• Monitor, respond, and distribute Sr. Managers' emails as appropriate to help ensure timely responses• Manage Sr. Managers' calendars by making appointments and scheduling meetings• Generate correspondence, develop power point presentations, spreadsheets, etc. as needed• Manage annual sales competition by creating a theme, producing monthly sales status reports, and organizing the "winner's circle" getaway, which includes organization of auction materials, purchasing auction items, creating auction materials, organizing activities, contracting with hotel and catering.• Maintain and distribute area organizational charts and distribution lists• Coordinate in-house business meetings• Organize off-site area meetings by securing conference/meeting space, hotels, catering, and necessary materials meetings • Coordinate travel arrangements (air, car, hotel) for senior management• Approve time cards, expense reports, and travel arrangements as requested• Complete expense reports for senior management• “Gatekeeper” for all branches within the Eastern Carolinas Area which includes ordering business cards, office supplies, service tech supplies, fixed assets (toner), flowers, gift cards, awards, literature, and trade show premiums

• Managed all HR-related activities.• Managed receivables, payables, and payroll using Quickbooks software.• Negotiated contracts.• Reconciled bank statements and provide financial reports for management.• Managed web-site offering over 1600 products to include processing orders, maintaining quarterly pricing changes, and researching and recommending advertising opportunities.

• Maintained all personnel records for 50 employees.• Secured proper paperwork upon hire and termination of employees. Sent fingerprints to Raleigh for background checks. Ensured delivery of HIPAA/Cobra notifications.• Responsible for monthly payroll submission.• Maintained all health, life, and long-term disability insurance, 403B retirement plan, and Aflac supplemental insurance records, which included enrollments, terminations, and changes to employee benefits. Maintained annual leave records for all employees, including all forms and documentation needed for FMLA compliance.• Maintained spreadsheets and produce reports and graphs to show all revenues, expenses, and profit for each fundraiser held throughout the year. • Maintained government records for reduced milk program and responsible for annual audit.• Verified all invoices and submitted for payment.• Counted and deposited all money brought into the school for milk, field trips, fundraisers, book fairs, etc.• Researched and purchased supplies, curriculum, and equipment.

• Helped develop, implement, and evaluate all marketing efforts for a new continuing care retirement community including market research, customer service, public relations, advertising, sales promotions, and graphic identity.• Wrote collateral material, ad copy, press releases, and quarterly newsletters.• Coordinated trade show participation and marketed products and services at shows.• Planned special sales events.• Coordinated and provided customer service education to internal staff.

• Initiated and designed deadline-oriented project management system.• Composed detailed RFPs outlining recommended services and cost.• Responsible for all logistics surrounding each training program to include: training material, travel arrangements, before and after questionnaires/correspondence, reports to management, etc.• Served as primary contact for clients in the absence of CEO.• Managed extensive research database system and generated statistical reports for management and clients.• Served as ghost writer for training materials and owner's doctoral research papers.• Edited all training material to ensure quality of products.• Designed concept and wrote copy for marketing pieces.• Coordinated trade show participation and marketed products and services at shows.• Managed new branding process with external marketing consultant.

• Directly responsible for the automated pricing integrity of 60% of domestic orders ($199 million).• Directly responsible for the automated pricing integrity of 60% of domestic orders ($199 million).• Created and supervised maintenance of data management system of over 1 million records.• Designed, analyzed, and converted manual pricing system to new and pricing software.• Wrote and conducted training programs for customer service representatives in new pricing software and procedures and provided continual training and support.• Designed procedure manuals and forms for marketing and customer service departments.• Analyzed proposed promotional trade show and distributor net pricing suggested by Brand Management and Director of Marketing and advised them of automation possibilities.• Supervised 6 data entry clerks to ensure accurate entering and maintenance of approximately 1 million constantly changing pricing records.