Lynn Frampton Email & Phone Number

Lancaster, Pa

Responsible for the management, design, development, and implementation of learning solutions. This is done by: 1) Consulting with business line managers and SMEs to ensure client needs and training expectations are met. 2) Designing learning programs that align with strategic business goals. 3) Investigating new training methods and technologies.

Lancaster, Pa

Researches, designs, develops and trains compliance-related training programs for FFC and its affiliate banks. Consults with Corporate Compliance to determine compliance and regulatory training needs and develops programs using a variety of delivery methods and tools including facilitator-led, distance learning-led, web-based and online computer-based training. Maintains thorough knowledge of banking regulations. Demonstrates superior customer experience in all interactions. Evaluates training delivery, measures results, and recommends program changes. Ensures all training programs support FFC Corporate Culture, Service Promise, and Strategic Plan.

Manages the day-to-day activities of the LMS and LCMS.Analyze system requirements, test and document new system functionality, update LCMS templates and write communications to advise line of business administrators and users of system changes and enhancements.Design and development elearning using the ADDIE model as well as using adult learning methodologies.Train decentralized administrators, reporters, and other managerial positions on using the LMS.Generate and distribute custom reports. Support the resolution of user issues.

Responsible for the effective design and development, coordination, and presentation of training and development programs for all employees. Identify and arrange suitable training solutions for employees. Actively search, creatively design, develop, and implement effective methods.

Responsible for the research, development, implementation, and tracking of the Diversity Learning Strategy for all team members.Manage community events and engage team members to participate that relate to our diverse market to support minority and women owned vendors and the diverse markets in which we serve.Develop and create reporting structures and/or tracking for learning, supplier, and workforce representation.Communicate diversity activities through internal and external media.

Manage the Consumer Loan Servicing Research department of 20 employees, which handled customer issues in regards to Consumer Loans. Workflow is monitored to enhance efficiencies in order to provide quality customer service in a timely manner and according to bank policies and regulations. Procedural changes are communicated effectively to staff, while online procedures are updated to provide written instructions.• Created and implemented a database tracking program to monitor employee progress and track customer issue types and occurrence.• Implemented a cross-functional team training program.• Facilitated team staff meetings.• Conducted annual performance reviews and quarterly one-on-one progress meetings with employees.

Developed financial models, communicate, monitor, and manage, to ensure the performance of modeled portfolios. Monitors and reviews budget variances and appropriate project/responsibility centers to ensure accurate and timely measurements of profitability and cost levels and trends. Research, coordinate, and produce both standard and custom reports for bank management to enhance internal and external customer service modernizing bank services and improving delivery systems. • Facilitated training for team members to use Microsoft Office.• Created automated programs to increase productivity and assisted with loan conversion mapping.• Developed the CLS business resumption plan.• Developed and implemented the on-line manual within Consumer Loan Servicing

Bs, Applied Psychology And Organizational Behavior

Activities and Societies: A member of the Psh Chi National Honor Society.Graduated with high honors.

Associate Of Arts (A.A.), Web Design And Development

Associate'S Degree, Business Administration And Management, General