Lynn Graves
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Lynn Graves Email & Phone Number

Information Technology Technician at The Bowlin Group
Location: Cincinnati Metropolitan Area, United States, United States 4 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Information Technology Technician
Location
Cincinnati Metropolitan Area, United States, United States
Company size

Who is Lynn Graves? Overview

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Quick answer

Lynn Graves is listed as Information Technology Technician at The Bowlin Group, a company with 136 employees, based in Cincinnati Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Lynn Graves.

Lynn Graves previously worked as Information Technology Service Desk Manager at Pomeroy and Information Technology Process Analyst at Pomeroy. Lynn Graves holds Bachelor Of Science - Bs, Information Technology from Northern Kentucky University.

Company email context

Email format at The Bowlin Group

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The Bowlin Group

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Profile bio

About Lynn Graves

I am an experienced MSP IT Manager working for Pomeroy Technologies, LLC. I graduated from Northern Kentucky University in 2017 with a Bachelor's of Science in Computer Information Technology. I have 7 years of experience in the IT field, and 5 years of experience as an IT manager. I strive to ensure our clients have the highest service desk experience possible.

Current workplace

Lynn Graves's current company

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The Bowlin Group
The Bowlin Group
Information Technology Technician
Cincinnati, OH, US
Website
Employees
136
AeroLeads page
4 roles

Lynn Graves work experience

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Information Technology Service Desk Manager

Current

-Manage multiple service desk clients generating over 10k contacts per month.-Drive a Net Promoter Score consistently over 90 with 2000 monthly responses.-Utilize Service-Now and AWS Connect to report on KPIs in the service desk environment.-Utilize Service-Now reports and Excel to identify volume drivers and trends and create charts/tables to visualize.

Feb 2019 - Present

Information Technology Process Analyst

Hebron, Kentucky, United States

-Create and review knowledge articles utilizing ITIL best practices.-Report on service desk trends-Report on service desk KPIs-Aid in training of new service desk team members.

Jan 2018 - Feb 2019

Information Technology Support Analyst

Hebron, Kentucky, United States

Handle incoming contacts via phone, email, and chat.Maintain a high CSAT, FCR, QA scores.

Oct 2016 - Jan 2018
Team & coworkers

Colleagues at The Bowlin Group

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1 education record

Lynn Graves education

FAQ

Frequently asked questions about Lynn Graves

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What company does Lynn Graves work for?

Lynn Graves works for The Bowlin Group.

What is Lynn Graves's role at The Bowlin Group?

Lynn Graves is listed as Information Technology Technician at The Bowlin Group.

Where is Lynn Graves based?

Lynn Graves is based in Cincinnati Metropolitan Area, United States, United States while working with The Bowlin Group.

What companies has Lynn Graves worked for?

Lynn Graves has worked for The Bowlin Group and Pomeroy.

Who are Lynn Graves's colleagues at The Bowlin Group?

Lynn Graves's colleagues at The Bowlin Group include Matthew Roach, Landon Bray, Rick Ryan, Mike Carter, and Amy Jacobs.

How can I contact Lynn Graves?

You can use AeroLeads to view verified contact signals for Lynn Graves at The Bowlin Group, including work email, phone, and LinkedIn data when available.

What schools did Lynn Graves attend?

Lynn Graves holds Bachelor Of Science - Bs, Information Technology from Northern Kentucky University.

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