Lynn Hahn Email & Phone Number

United States

United States

• Supports the Federal Employee Program Field Services Team in HCSC’s five states by performing complex research and analysis to support business operations and processes based on findings.
• Collaborates with leadership to develop strategy tactics and goal tracking for monitoring performance of Field Service team.
• Spearheads opportunities and innovation to advance continuous improvement within the team by providing analytical insights for strategic business planning and operational execution.
• Performs business analytics and information synthesis to identify opportunities for growth and retention of Medical, Dental and Vision contracts/members.
• Gathers and analyzes information on existing business data to make recommendations that improve business systems, processes and improve efficiencies.
• Promotes data process improvement activities and training of Field Services team.

Richardson, TX

• Performed project management for concurrent projects, including planning and implementation activities related to provider network builds and products/programs.
• Created project charter, project plan, issues log, and SharePoint site for each project; facilitated weekly meetings with project teams and developed status reports to share with business leads and executive sponsors.
• Assisted business owners leading cross-functional teams/workgroups with coordination of efforts/resources, issues, and conflict management resolutions.
• Partnered with enterprise operational and clinical teams, project management office, information technology and business leads to provide oversight of project teams, resources, and budget.
• Implemented rapid process improvements for operational areas within provider network team.
• Worked with all levels of management, including executive, senior management and enterprise partners.

Richardson, TX

• Developed products, programs, and services for all market segments and financial arrangements (ASO and fully insured).
• Served as business lead and led implementation of new/existing products, networks, services, and programs for all market segments within organization.
• Partnered and consulted with various internal areas (sales, actuary, benefit coding, information technology, etc.) to define requirements and to evaluate new and existing products, benefits, and programs.
• Aided contract administration with filings of contracts to Texas Department of Insurance.
• Participated in and led workgroups implementing legislative/regulatory changes impacting products, how company did business, and claims payment, including Affordable Care Act (grandfathered plans, preexisting condition.
• Maintained knowledge of state and federal regulations/laws and their impacts on products, services, members, and clients; researched and consulted with contracting and legal, as needed.

Richardson, TX

• Supervised Group Accounts Phone Unit staff; team responsibilities for answering questions and resolving benefit/account issues from sales/marketing, brokers, and client representatives
• Managed and triaged escalated issues and provided direction to resolve complex issues by coordinating with internal operational areas
• Developed process improvements for unit and created Desk Level Procedures and provided training
• Participated in Enterprise Supervisor Committee that worked to improve the customer experience and internal processes to support membership

Richardson, TX

• Provided support to employees and management in the general areas of Human Resources:
• Assisted employees with benefit elections and open enrollment activities, setup benefit elections in PeopleSoft HR system
• Verified submitted paperwork to ensure compensation guidelines were followed and calculations were accurate before entering in PeopleSoft system
• Prepared daily job postings based on open requisitions, recorded job line, administered required testing, and screened applications to ensure applicant met requirements
• Assisted in preparation of RIF packages and assisted impacted employees with posting on open positions
• Attended job fairs throughout state and facilitated application process