Lynn Higley Email and Phone Number

Custom fabricator of Filter Housings, HeatExchangers, and Vessels to be used in the pharmaceutical and food industries; * Solely responsible for the quoting and processing of filter housing orders and aftermarket spare parts for filter housing, heat exchanger, and tank product lines following these orders from “cradle to grave”, i.e,from the RFQ stage to the date of shipment. I also was responsible for quoting and processing of all “polishonly” orders as well as processing all manifold quotes and orders.* Prepared formal bid packages, which often included reviewing customer manufacturing specificationpackages as well as corporate Terms and Conditions.* Submitted jobs to Engineering/Drafting for drawings to be sent to the customer for final approval.* Coordinated with Engineering and Manufacturing to establish if drawing revisions were needed.* Provided lead times to customers by use of current manufacturing department data, direct negotiationswith planners, purchasing department and manufacturing personnel.* Responsible for pricing which included setting margins and determining commission percentages for ourcompany approved representatives in that specific territory* Received customer’s purchase order and entered all details of order into the system including freightinformation. Created job instructions for that specific job.* Handled customer complaints and issued RGAs(Return Goods Authorization) numbers * Worked with our Accounting Department in reference to any pricing adjustments that needed to be made afterinvoicing* Set up “suspect” customers in Vantage and sent our Accounting department their trade referenceinformation in order that Accounting can set up payment terms for their account, i.e “Net 30 days”, “Net 60days”, etc.* Communicated with our Purchasing department in reference to when material is due to be drop shippedfrom our vendor or due in at ABC* Have quoted and sold large orders of up to $300,000.00.

Processed settlement checks for drivers and distributing those checks* Dispatched drivers on “over the road” loads at times covering for the head dispatcher* Received problem calls from drivers pertaining to their loads* Communicated with customers to set up pick up and delivery appointments

Received calls from patients to schedule Physical and Occupational therapy appointments.* Registered patients upon arrival* Supervised patients during their therapy exercise routines. Also applied hot pack treatments and paraffintreatments.* Set up equipment needed by therapist* Documented information in patient charts

Processed customer payments* Took service orders over the phone (connects, disconnects, reconnections, etc.)* Created and mailed out customers’ monthly natural gas bills* Received customer calls in reference to their billing* While dispatching, received emergency related calls from customers as well as non-emergency calls.* Dispatched servicemen to the field