Lynn Kerr Email and Phone Number

The role I have on this department is very varied and can be quite demanding and a stressfull environment when dealing customer internet orders and solving their problems regarding non deliveries or payment queries. Also I have to deal with customer refunds and new purchases which involves dealing with all forms of cash handling. The job can be very rewarding and very frustrating when dealing with abusive customers whilst remaining polite and defusing the situation as best as you can and the customer leaves with a smile on their face and happy with the service they have received even if they may not be happy with the outcome.I am a confident, reliable individual with exemplary work ethic and have an excellent time keeping and sick record. The role enables me to cover on various other Business Units within the company helping out to cover sickness in the Bureau de Change, Home and Gift department which could involve visual display units and arranging items for display purposes and doing stock replenishment/stock keeping.

This role involved dealing with typing and setting of advertisment copy onto a database ready for press. It required to learn knowledge of the various types of settings, fonts and to be aware of customer requirements and working to strict deadlines which could become stressful at times.During my years within the Operations department I trained to become a Team Leader to cover any sickness/holiday cover and then I took this role on a permanent basis. This involved training new staff and aid the team to move forward in new technology and learn different ways of working within the industry due to change. My role was to bring new ways of working maximising the best of the teams abilities and skills. This was done by using KPI's which highlighted any training they required in taking them forward within the company.I changed the way in dealing with representatives regarding their copy and tried to help areas which could be done better and more proficient to aid the copy to be set and cleared for deadline. My career within the company helped me to be recognised for my excellent communication skills, dealing with queries promptly and efficiently and was awarded twice by my work colleagues for employer of the month. I was also awarded on numerous occasions for my excellent time keeping and sick record over the 14 years of my employment.During the last few years in the company I stood down from Team Leader and reverting back to a Copy Controller which involved in learning new skills due to the new technology brought in by the company and massive changes in covering a wider areas of the country and taking on more newspaper groups.