· Specialized in serving multinational corporation clients with captive setups, focusing on their unique insurance needs and requirements.· Led a service team responsible for delivering comprehensive account service on various general lines insurance products, including Property, Casualty, Terrorism, Employees' Compensation / Workers' Compensation, Motor, Group Travel, and Group Personal Accident. Actively provided innovative solutions to clients, such as Parametric Insurance.· Took charge of driving the renewal process, developing and implementing client-specific renewal strategies. Collaborated with placement brokers, specialty teams, affinity groups, and alternative solutions teams to deliver cohesive and tailored insurance solutions.· Cultivated and nurtured strong business relationships with insurance underwriters, leveraging these connections to secure favorable placements for clients.· Possess an advanced understanding of policy wordings and extensive experience in client contract vetting from an insurance perspective.

· Successfully led a diverse team of four members specializing in the Multinational Corporate Real Estate and Hospitality industry sectors.· Developed and nurtured strong client relationships with C-Suite stakeholders, resulting in enhanced client risk transfer strategies that drove significant growth for Aon. Notably, increased one client's revenue from US$20K to over US$1M.· Held responsibility for executing client renewal and new business development strategies, ensuring the engagement of appropriate expertise to deliver exceptional results.· Leveraged Aon's extensive in-house capabilities, including Specialty, Broking, Data Analytics, and Claims Governance, to provide clients with value-added services and comprehensive solutions.· Took the initiative to initiate and deliver stewardship reports for major clients, actively supporting the growth strategy of Strategic Account Management.· Led the team in delivering high-quality technical service, ensuring prompt actions and effective problem-solving for clients.· Educated clients on various aspects of risk management, risk transfer, and market issues, utilizing in-depth analysis to optimize risk transfer strategies.· Provided valuable technical input and took the lead in drafting and reviewing new policy wordings, including innovative programs like Parametric Earthquake insurance.· Conducted thorough insurance due diligence for client M&A activities, with ultimate accountability for delivering comprehensive reports.

· Served as the deputy team leader of the South Region Domestic Client Service Practice, overseeing a team of 16 members.· Successfully managed key accounts, conducting assessments of business exposure profiles, and designing effective risk transfer strategies. Collaborated with other practice lines and countries to deliver comprehensive solutions to clients.· Actively pursued new business opportunities, including the exploration of affinity business prospects such as auto Extended Warranty, electric appliance Extended Warranty, and mobile phone protection plans.

· Provided supervision and guidance to a team of two members who were responsible for managing motor, personal property, and extended warranty business.· Formulated and implemented initiatives aimed at attracting new business, enhancing policy retention, and upgrading coverage plans specifically for the AIA Agents Channel.· Implemented improvements to operational processes, resulting in reduced turnaround time and increased overall business effectiveness.· Conducted thorough analysis of business performance, closely monitored loss/profit ratios, and offered valuable recommendations for enhancing the personal lines business.

· Took on the leadership role in the Small Business Solutions Department, overseeing a team of three members.· Conducted underwriting for combined package products, specifically tailored for small and medium-sized enterprises (SMEs), including property, liability, and employer's liability coverage.· Spearheaded the re-engineering of the quotation processing system, resulting in the development of a quotation tracking system that significantly reduced the cycle time by 40%.· Established and nurtured strong relationships with agency channels, including AIA agents and other partners, as well as the direct sales team. These efforts led to a remarkable 50% growth in production.

· Participated in an on-the-job training program specifically designed for Management Associates of greater China, which involved rotations in Shenzhen (6 months), Hong Kong (1 month), Taiwan (2 months), and Shanghai (17 months) to gain experience in underwriting and marketing.· Conducted analysis of AIA agents' performance and formulated a segmentation strategy to drive business growth.· Successfully established the Personal Lines business from the ground up in Shenzhen.· Developed a Microsoft Access database to streamline quotation and policy administration processes for auto and personal property products.· Took charge of managing the operation process, which included underwriting, premium collection, billing, and policy issuance.

Underwriting & Claims Departmento Responsible for overseeing underwriting management and creating underwriting guidelines for branches.o Played a key role in the development and launch of new insurance products.Project Management Office o o Collaborated with PWC consultants as a team leader in a workflow re-engineering project. This project aimed to enhance efficiency and management control across new business, underwriting, and claims processes.o Led the customization of a core business system purchased from a third-party vendor in the USA. This involved conducting requirement analysis, designing workflows, and conducting integration tests.