Lynn Lucente (Balcius) Email & Phone Number

Gilbert, AZ, US

• Created, lead and manage a team, responsible for enhancing communication development by building a consistent, repeatable, automated processes resulting in effective, efficient and scalable delivery.
• Lead client support transformation efforts establishing a team and process framework, resulting in centralized management and communication delivery for over 1,700 clients across the Institutional Retirement business.
• Improved clients’ results and optimized participant experience while focusing on customer satisfaction to ensure organizational success.
• Utilized in-depth knowledge of technology, data infrastructure as well as targeting strategies to reduce cost per participant by 400% and realize operational effectiveness.
• Controlled costs and minimized expenses to meet an annual budget of $12M along with consistently achieving results within 3% forecast.
• Reengineered and streamlined budget and resource forecasting process to increase accuracy and reduce forecasting effort by 70%.

Formulated and executed effective multi-channel communication strategies/solutions on behalf of company’s clients associated with total benefits and HR outsourcing business. Steered deployment of multi-channel publishing platform for overall client base while completing proof of concept and two client implementations. Monitored and maintained performance.

Improved and delivered technology solutions for Workplace Investing participant’s communication in a multi-channel (print/email and web) environment. Fostered and maintained strong relationships in a matrix environment while directing a team of professionals to exceed expectations and contribute to the bottom line.

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