Lynn M. Email & Phone Number

Lexington–Fayette Metropolitan Area, Kentucky, United States

Oversees:Logistics, supply chain, purchasing and production for Haltech Locations in Lexington, Ky and California.

United States

Lexington, Kentucky Area

- Checking service department voicemails and following up with customers issues quickly and concisely.- Maintaining constant communication between the service department and vendors for service related issues via email, phone and in person.- Explaining repairs to customers in a clear and easy to understand manner, as well as setting expectations for repair times and cost.- Entering, submitting and following up on all invoices received by the service department.- Checking in customers, providing detailed explanations of extended service plan coverage and following up with customers if repairs will take longer than expected.- Processing repair orders for new purchases, reaching out to customers to confirm repairs, setting appointments and submitting parts orders necessary for repairs to be completed.- Confirming next day service appointments with customers and verifying all service related issues we will be addressing during scheduled appointment.- Partnering with service payables department to address and resolve any invoice issues.- Maintaining a schedule that allows technicians adequate time to perform the repairs scheduled for each day.- Following up with customers to inform them of the status of their repair and updating on any delays, as well as setting customers up with alternate transportation if the repair is significantly delayed.- Ensuring that customers are well informed about repairs on their vehicles.

Lexington, Kentucky Area

- Greeting customers and creating a dialogue that allows for open communication of their wants and needs- Responding to email inquiries and phone calls from customers about available vehicles, credit applications, vehicle specifics and cost of ownership- Walking customers through credit applications to assist them in setting a suitable budget - Maintaining an up to date knowledge base of makes and models as well as average miles per gallon, engine size, towing capacity, seating arrangements, features, fuel and drive types- Updating notes with every customer interaction to create a customized set of vehicle suggestions - Working with Carmax stores across the nation to find suitable vehicles for customers based on information gathered from prior customer interactions - Using all information acquired to suggest a vehicle that will fit the budget, wants and needs - Following up with customers after purchase to ensure their vehicle is performing properly, as well as working with the service department to address any issues the customer has with their vehicle

Lexington, Kentucky Area

- Creating cataloging training guides for specialized categories including automobiles, vintage electronics, motorcycles, antique tools and camera equipment. - Track catalogers items per hour, check listings for accuracy, attend weekly meetings and discuss ways to help streamline the cataloging process.- Contacting local sales teams and sellers to confirm item conditions, as well as request additional information and adjusting cataloging descriptions accordingly.

Lexington, Kentucky Area

- Create and maintain photography areas and equipment.- Communicate with other EBTH branches to advise and assist with lighting setups, editing and problem solving unique photography issues- Training new photographers on equipment, techniques and on location troubleshooting.- Reviewing photographers images and providing feedback based on EBTH photography standards.- Creating and testing new lighting setups based on equipment available to specific photographers in the field- Creating custom lighting setups for specialized items- Repairing and maintaining computers and network issues.- Assisting in the cataloging of items when necessary- Repairing and assessing vehicles before they are cataloged and listed.- Assisting clients with moving items during pick ups.

Lexington, Kentucky Area

- Maintain open and constant communication between PPS and Physicians, patients, discharge planners and patient care coordinators- Verify document completion, create patient accounts, update and verify insurance information.- Troubleshoot equipment via telephone with patients and walk patients through repairs and servicing.- Confirm and update current insurance information with patients, insurance and physicians offices.

Lexington, Kentucky Area

- Care for and assist clients with traumatic brain injuries- Motivate clients to further themselves by performing activities that encourage healthy lifestyles. - Safely transporting clients safely throughout the day.- Tracking clients medication and informing medication tech of any irregularities and reactions to medications.- Logging patient activities and individual patient goals, as well as communicating goal achievements, activities and progress with therapist- Assisting clients to realize their progress within the program.- Diffusing situations with clients through calm speech and reasoning.

Lexington, Kentucky Area

- Perform pre-purchase inspections on vehicles.- Inspect vehicles upon entry into bay to ensure proper maintenance levels.- List all suggested preventative maintenance for customers .- Order replacement parts and track delivery/pickup of replacement parts.- Clearly and concisely explain service procedures and necessity to customers