Lynn Mackenzie Email and Phone Number

• Develop, enhance, and implement branch operations process, procedure, documentation, and continuous improvement program• Lead and enhance branch audit, compliance, and quality assurance program• Manage branch build and remodel projects• Provide key representation in enterprise-wide projects establishing requirements, process design, and execution• Build and manage internal cross functional relationships• Assist in building and maintaining branch technology and infrastructure roadmap• Manage branch vendor relationships

• Manage member facing processes including design and enhancements• Plan, prioritize and complete continuous improvement tasks and projects• Provide key representation in enterprise-wide projects establishing requirements, process design, and execution• Assist in building and maintaining branch technology and infrastructure roadmap• Manage branch vendor relationships

• Build and improve member facing experiences• Process and operation efficiency and continuous improvement• Provide key representation and execution to enterprise-wide projects

Manager, Service Center Operations and Business Development 2002-Present• Successfully created and sustained strong relationships with 3 A-Seg company’s management and key contacts. Showed support by serving on several site committees as well as being involved with site activities and meetings that generated awareness company wide.• Maintained 3 profitable service centers by creating and executing a business plan and budget focusing on controlling expenses, generating income, and growing membership.• Achieved lending and cross sales goals by effectively communicating to my team their individual goals and then coaching them to meet or exceed those goals.• Exceeded NPS service and loyalty goals by delivering an enhanced member experience.• Led and participated in numerous committees and projects that resulted in process improvements, cost savings, increased efficiencies, compliance and consistency.• Ensured compliance with all internal and external procedures and regulations by serving on different compliance committees.• Continuously coached and trained team to ensure they had the appropriate skills, resources, and support available to succeed and grow.• Planned and executed promotions which resulted in increased member and product penetration.• Organized and hosted seminars focused on educating members about credit union services.

• Supported the manager in all capacities, including but not limited to business development events, performance reviews, new hire orientation, budget planning.• Consistently met and exceeded loan and product sales goals.• Planned and executed quarterly promotions focused on increasing product participation.• Efficiently and accurately processed member transactions.• Identified and fulfilled member’s immediate needs.• Effectively built and maintained relationships with members and site contacts.• Ensured compliance with all internal and external procedures and regulations.

• Successfully met and exceeded loan and product sales goals.• Obtained and maintained insurance producer’s license to comply with state regulations. • Effectively built and maintained relationships with members.• Efficiently and accurately process member transactions.• Identified and fulfilled member’s immediate needs.• Ensured compliance with all internal and external procedures and regulations.

• Efficiently and accurately process member transactions.• Identified and fulfilled member’s immediate needs.• Effectively build relationships with members.• Ensured compliance with all internal and external procedures and regulations.