Lynn Miller Email and Phone Number

Manage a global team of 15 writers, located in Canada, U.S., U.K., and Germany. Collaborate closely with colleagues in India. Provide leadership for cross-product working groups, including Style Guide and Content Strategy. Successfully collaborated with Project Teams to replace legacy help system with hosted help and introduced new production processes on my team. Continue to act as Project Manager for OpenText Extended ECM documentation setting documentation deadlines, hosting weekly status meetings, organizing content improvement initiatives, and collaborating with other teams, such as Product Management, Project Management, and Development.

Organized a team of globally distributed writers to produce product documentation for two Enterprise Content Management software systems - OpenText Extended ECM and OpenText Core Content. Documentation written for on-premises, Cloud, and SaaS solutions. In addition to documenting software features, also performed Project Management tasks to ensure product documentation was published on time meeting quarterly project deadlines. Documentation authored in XML.

Individual contributor responsible for creating product documentation and training for Demamic InSights. Ninety-five percent of content was for internal Dematic project teams. Authored customer-facing User Guide, and created user content for the next generation of InSights using BlueStream XDocs CCMS. Collaborated with teams across North America to identify documentation and training needs, develop content, and complete reviews.

Delivered high quality product documentation for OpenText Content Server. Documentation created using tools in proprietary XML authoring environment. Documentation delivered in a variety of formats.

Technical Writer, Product Information Development (2005 – 2016)• Lead writer for multiple software projects, including the Connections and Security User Guide content for PRIV by BlackBerry and the DTEK by BlackBerry User Guide, which required the ability to juggle multiple projects and schedules, and interact with highly technical subject matter experts• Collaborated effectively with remote Development, UX, Product Management, Project Management, and Testing teams to follow processes, produce accurate documentation, and release deliverables on schedule• Managed the translation of multiple deliverables into over 30 languages to meet global product commitments• Developed error messages and other UI strings improving the usability of the software and contributing to localization cost savings• Liaised with Development team to identify problems and criteria for Release Notes and Known Issues tool, and created Release Notes and Known Issues Lists for products, as necessary• Wrote in accordance with corporate Style Guide, and worked with Editorial, Legal, and Localization teams to ensure content met corporate standards Technical Writer, Enterprise Team (2004 – 2005)

• Led Publications team to create business proposals, statements of qualifications, and letters of interest to win new projects for the firm• Edited engineering reports and other client deliverables for grammar and adherence to the corporate Style Guide

Senior Technical Writer and Team Lead (2000 – 2003)• Remotely documented two risk management software products developed in Vienna, Austria• Traveled to Austria to present documentation processes and standards to Technical Writers and Development teamsIntermediate Technical Writer (1998 – 2000)Associate Technical Writer (1997 – 1998)