Direct the full scope of back-office strategy and day-to-day operations with Martindale-Hubbell AV-rated full-service litigation and business law firm with 40 employees at offices in Miami and Chicago. In role reporting to the Managing Partner, manage operations, policy, back-office legal operations and support, facilities, procurement, IT managed services and equipment, human resources (employee relations, benefits, recruitment, and compensation), timekeeping, billing, and insurance policies. Recruit, manage, and develop an organization of 11 paralegals, legal assistants, and other administrative staff.• Strengthened the full scope of operations. Worked across organization to upgrade core processes, analyze technical needs, resolve ongoing facilities issues, recruit talent for key roles, and identify savings opportunities.• Orchestrated practice management platform migration from PerfectLaw to ZolaSuite, then Clio. Analyzed needs, evaluated vendors, aligned partners, negotiated contracts, implemented software, and managed enterprise training.• Transformed technical and business operations in response to COVID-19. Maintained productivity via rapid migration to remote work, digitization of evidence and documents, and deployment of vaccination policy.• Upgraded human resources processes. Collaborated with partners to align talent profiles to attorney needs, sharpen performance incentives, build onboarding, and use talent management to develop and promote staff.• Negotiated high-value contracts with software vendors, IT managed service providers, insurers, and tenants.

Managed day-to-day administration of daily operations for human resources, accounts receivables, and revenue projection. Developed standard operating procedures for 4 business units, best practices for A/R, and invoicing problem resolution. Prepared ad-hoc financial reporting. Updated all HR processes, forms and hiring practices.• Rewrote Employee Handbook. Updated policies, rewrote forms, and redesigned hiring practices.• Strengthened financial operations. Prepared daily labor and parts utilization reports, resolved account receivable issues including liens and vessel arrests, and streamlined invoicing.• Orchestrated practice management platform migration from PerfectLaw to ZolaSuite, then Clio. Analyzed needs, evaluated vendors, aligned partners, negotiated contracts, implemented software, and managed enterprise training.• Transformed technical and business operations in response to COVID-19. Maintained productivity via rapid migration to remote work, digitization of evidence and documents, and deployment of vaccination policy.• Upgraded human resources processes. Collaborated with partners to align talent profiles to attorney needs, sharpen performance incentives, build onboarding, and use talent management to develop and promote staff.• Negotiated high-value contracts with software vendors, IT managed service providers, insurers, and tenants.

Directed people strategy, programs, and day-to-day human resources operations, and office administration for 22-person first-party property damage litigation firm. Led human resources strategy, programs, and initiatives in employee relations, recruitment, compliance, payroll, benefits administration, and new hire onboarding. Oversaw corporate facilities, negotiated and managed IT and other vendor service contracts, executed accounts payable, and project managed special initiatives.• Elevated quality of employee relations. Wrote employee handbook, developed formal job descriptions and titles, implemented progressive discipline tools and processes, and led staff trained staff on policies.• Directed creation and implementation of new Paid Time Off policy. Sold vision to firm leadership for new “time banking” program with increased time off and flexibility, increasing employee engagement.• Managed firm relocation to new offices. Directed project plan, hired movers, and oversaw full move.

Directed office operations coordinating organ donations. Managed 5 assistants in support of 85 medical and administrative professionals. Scheduled employees, coordinated communication with regulatory bodies, led audit activities, and supervised payroll, reimbursements, and uniforms. In dotted line reporting relationship to Human Resources maintained personnel files, managed department recruitment, performed employee relations, and ensured compliance with Medicare CMS regulations.• Substantially improved data integrity and adherence to regulations through root cause analysis. Implemented system of secondary verifications with 24/7 donor desk team.• Increased compliance with regulations by training department staff on policies.• Designed and developed technical certification system rewarding employees for attainment of technical knowledge. Improved retention of key employees and compliance with key processes.• Represented department at meetings of Board of Governors and Medical Advisory Board. Prepared and presented performance and compliance metrics.• Rewrote department policies, including those pertaining to ethics, vacation, uniforms, and standard operating procedures (SOPs). Obtained buy-in from Chief Medical Officer on revisions.• Spearheaded deployment of Workday human resources information system (HRIS). Provided input on configuration, coordinated data transition from Kronos legacy system, and trained staff.

Responsible for day-to-day administration of marine towing and wrecking company. Managed customer dispatch calls, prepared bids, and liaised with U.S. Coast Guard and other regulatory bodies. Oversaw accounts payables, accounts receivables, reconciliations, payroll, customer insurance claims and invoices. • Won 70% of bids submitted for removal of derelict vessels, greatly enhancing revenues.• Increased membership 20%+ every year by executing sales drives. Trained staff on sales techniques and identified new opportunities to market memberships, such as at boat shows and other events.• Trained ship captains on customer service skills to improve client experience.• Led safety initiatives resulting in a safe working environment. Updated and rewrote safety and employee manuals, increased incident readiness through CPR and lifesaving training.

Managed $2M submarine operation with full responsibility for vessel readiness and mission deployment, and directing dive team of 6 individuals. Led expedition planning, safety, purchasing, inventory management, budgeting, and inventory management.• Coordinated visits for high-profile guests, including teams from National Geographic Explorer and Virgin Oceanic.• Maintained accident-free safety record.

The leading psycho-social oncology non-profit in Greater Miami which provides free support, education and mind-body programs to over 1,500 cancer patients and their families per year. Executive Leadership: Provided executive leadership managing program and development staff with full responsibility for the financial health of the organization, including developing new fundraising events, growing off-site programs, and procuring new sponsors. Grew community partnerships and built new relationships while providing direction, support and resources for programmatic operations, while increasing the number of people served. Managed the full cycle of Human Resource initiatives including candidate selection, hiring, performance reviews and separations. Oversaw facility management with regards to landlord issues, lease renewal, cosmetic repairs, and space planning. Prepared and presented proposals for developing new community partnerships. Implemented a new donor and patient database to record metrics. Supervised and managed a staff of six and fifteen independent mental health/exercise contractors. Financial Leadership: Managed grant and sponsored programs administration and disbursements. Prepared the annual budget and performed monthly financial presentations for the Finance Committee and Board of Directors. Researched, prepared and submitted private, corporate and local government grants for sponsored programs. Introduced and increased new sponsorship and sponsored program initiatives.

The Junior Orange Bowl Committee, Inc. is a globally recognized youth based non-profit festival hosting over twenty events annually with over 15,000 participants and 1,000 volunteers.Provided executive leadership in daily operations and long-term strategic direction with full responsibility for bottom-line factors; fiscal oversight, developing new events, growing established events, and procuring new sponsors. Provided direction, guidance and resources for volunteer committees that host multi-day amateur sports events for children worldwide. Prepared and submitted private, corporate and local government grants. Prepared annual operating budgets for each individual event. Supervised staff and over 1,000 volunteers for all events. Administered all contracts related to sponsorships and sponsored programs. Developed and introduced ‘Jobie’, the mascot. Increased donations for annual fund-raising auction event by 45%; increased sponsorship for overall festival by developing sponsored programs and general membership by 35%, which increased volunteer participation in all events. Prepared and presented proposals for community partnerships.