Tested and defined manufacturing build & configuration processes with team of platform and manufacturing engineers and partners.Designed and delivered easy-to-use web-based build & configuration information to a varied base of end-users. Worked in a cross-functional environment with team of skilled designers and writers.Analyzed methods for reducing product build & configuration time by 50%, thus improving time to customer delivery.Designed and implemented content database to allow information reuse and faster delivery of product build information.

Generated, tested, and evangelized corporate UI standards and guidelines.Designed framework for new product architecture for next generation user interface with team of expert interaction designers and engineers.Re-designed performance management software component by gathering user requirements, understanding product priorities, and creating iterative protoypes for UI navigation and flow.Dual role within User Experience Design (UXD) during first 3 years managing a large team of technical writers collaborating with UXD to determine proper, common UI terminology, and improve user experience with the documentation by reduction, simplification, and improved methods of delivery.

Managed teams of technical writers supporting varied enterprise storage and management products, focusing on continuously improving the user experience with clear, concise, correct user guides and on-line help. Staff received multiple STC awards from the Society for Technical Communication indicating success in ability to deliver best-in-class product documentation.Improved user experience with product documentation by taking part in routine customer satisfaction surveys held quarterly over a course of 4 years. For example, using quarterly data collected, applied input received to reduce documentation set and include a much-needed roadmap. Once implemented, this greatly improved customer satisfaction while also reducing cost and production time.Responded to various periods of rapid growth in the product offerings by identifying skills needed and expanding staff (for example, expanded a group of 2 to 24) to meet all user documentation deadlines with quality, award-winning documentation.Successfully motivated and empowered employees resulting in excellent talent retention.

Scoped, designed, and wrote user and customer service documentation set for newly developed network storage product line being brought to market against aggressive deadlines. Trained other writers for this newly established and expanding file and media server product line.

Note: At the time of employment, company was known as Zymark Corporation. Designed and supported complex robotic systems and desktop workstations that automated pharmaceutical laboratory procedures, thus improving the user experience by relieving lab technicians of mundane tasks and chemical exposure, and increasing laboratory productivity. An additional key benefit for the pharmaceutical sector was shortened drug discovery and therefore faster time to market.Implemented pre-configured “Solution Systems” that used robust, standardized hardware and software to speed deployment while also improving system quality and reliability. Diversity of roles expanded skill set to include: programming, documentation of both standard and custom components, customer training on-site and in-house, pricing products, managing staff, participating in professional trade shows, and producing marketing literature such as new product announcements and case studies. Varied skills and experience helped contribution to changing business needs.

In research facility, performed newly developed radio-immunoassay test for determining levels of two potentially toxic antibiotics used to treat infection in children. Singlehandedly ran test (ordering supplies, running assay, alerting physicians to toxic levels, and sending patient reports) to improve patient care and generate revenue for the hospital. Transferred method to mainstream clinical laboratory (Microbiology department). Ran the assay while training others so that it could become a monthly rotation for the staff, increasing their knowledge, experience, and productivity.Once expert in all rotations within the lab, volunteered to implement two different areas of automation added to the laboratory: an automated blood culturing system (BACTEC), and their first Laboratory Information Management System (LIMS). Learned both systems in depth, planned their implementation, executed to plan, and trained staff. Results included: improving staff safety in handling blood cultures, expanding staff skill set, increasing productivity, and most importantly, improving patient care.