Lynn Ormrod Email & Phone Number

Oldham

Manchester, England, United Kingdom

Maintained excellent relationships with new and existing clientsResearched and created travel itineraries for high-level clients andbusiness executives within company budgets.•Took payments via credit and debit cards and handled all sensitiveinformation with professionalism and discretion.•Continually met company targets through dedication to companyand expert knowledge.•Received consistent positive feedback for customer service.continually working with energy and enthusiasm. Examplesavailable on Trust Pilot and company website.•Delivered an exceptional level of service to each customer bylistening to concerns and answering questions.

Manchester, England, United Kingdom

• Handled all employee scheduling for adequate shift staffing.Proactively identified and solved complex strategy problems thatimpact business direction.•Supported long-term business strategies, generating feedback forprocess improvements.•• Improved customer satisfaction and sales by working with team.Drove client feedback to deliver information to management forcorrective action.•• Answered phones when required.

Prestwich, England, United Kingdom

Offered exemplary customer service to new and existing clients,which helped build lasting relationships and secure new travelassignments.•• Booked last-minute travel and accommodation for clientsEstablished a base of loyal clientele due to excellent listening andresearch skills and a keen understanding of travel budgets.•Asked open-ended questions to best understand client needs anddetermine the best travel offerings.•• Took payments via credit and debit cards and handled all sensitiveinformation with professionalism and discretion.Suggested additional items to customers, leading to increase inaverage bill value.•• Training of team• Team briefings• Team appraisals

Key Travel acquired Delta travel in 2012 staff transferred under TUPE.I ensured smooth integration for team and customers to new agency.My new role was Team leader on the University travel team whichinvolved handling the day to day running of the team, customercomplaints, team meetings, product and procedure updatesand team appraisals. I reported directly to the manager.

Manchester, England, United Kingdom

I started as a trainee on the rail department for 1 year then moved to thestudent travel department for 2 years before joining the Corporate travelteam where I became assistant manager after 2 years. After 5 years Ibecame the manager of the corporate travel team then 5 years later theoffice manager. The last 10 years I was general manager looking after 4offices with 50 employees reporting to the Managing Director.