Lynn Phillips Email & Phone Number

Toronto, Ontario, Canada

750 Lawrence Ave W

 Provide top notch service to retain and acquire new clients to maintain Cibc’s role as a leader in the Credit Card industry. Support business goals by achieving department’s performance objective. Improve customer satisfaction at every contact with the client’s life cycle with Cibc. Ensure accurate and timely information is provided to client on a.

801 Yorkmills Rd, Toronto

• Meet customer service, sales and productivity targets by understanding client needs, resolving issues effectively, overcoming objections, and actively identifying opportunities to promote and sell products, services.
• Independently resolve disputes received from existing and potential customers.
• Create and send professional written correspondence to customers.
• Responding to difficult situations/clients in a professional manner overcoming objections.
• Meeting aggressive retention targets while providing top notch customer service.
• Handling large volumes of incoming calls in order to meet objectives.

Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management, Certificate

Worked as a purchasing agent for 5 years, managed a team of 10 staff members, duties included customs clearance, prepare customs.

Certificate, Business/Commerce, General