 Patient check in which consists of verifying demographic information, insurance, HIPAA, and collecting co-payments. Patient check out consisting of scheduling follow up appointments, tests or referrals. Receive incoming patient telephone calls addressing many issues ranging from confirming appointment day and times to sending messages correctly to each practitioner. Continuously monitor incoming documents to queue prescriptions for refill, referrals, or other documents that need to be completed.

 Received incoming patient telephone calls for the surgeon, and nurse practitioner. Scheduled appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up. Obtained prior authorizations for different scans, which requires detailed filling out of specific request forms with patients' medical information. Coordinated and managed workman’s compensation authorizations and appointments. Verified chart information needed for upcoming clinic dates. Managed and/or resolved various scheduling and coordination issues. Researched hospital medical records for information requested by physicians, insurance companies and attorneys. Coordinated scheduling of patients at multiple practice sites; coordinates referrals for consults.

 Answer telephones/make appointments. Check patient’s in/out. Enter fitting dates, audiograms, and other notes in computer. Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all patients. Post invoices for patient services each day. Accounts Receivable; accept payments for services. Prepare charts and gather all items/paperwork for next day appointments. Make new charts. Checking client insurance benefits as needed. Confirm/reminder calls to patients. Submit claims for insurance billing via CMS-1500 forms. Accounts payable Maintains and orders office supplies and hearing aid batteries as needed. File charts. Bank deposits Hearing aid processing. Enter all patient information in Quick Books and Hear Form. Sent recurring letters to patients monthly.

Support all areas of customer contact from initial contact at the counter, to point of sale.Complete data entry of customer information, prescription and insurance information.Promptly complete all department organization.Fill all prescriptions timely and accurately.Process all areas of Insurance including problem resolution.