Oversees initiatives aimed at enhancing the quality of the clinical learning environment and meeting accreditation requirements.Serves as the liaison between the University's graduate medical education department and affiliate site hospital stakeholders.Developed a resident physician root cause analysis training program.Co-chaired and restructured an onboarding and block schedules subcommittee.Developed several action plans to improve processes within the graduate medical education community.Created an affiliate partner safety presentation process designed to increase communication and awareness of site safety initiatives and patient safety accreditation requirement compliance.Reviewed accreditation requirements, documented action plans to address compliance gaps, and developed a process for regular review and updates.

Served as a senior Safety and Quality Advisor with a responsibility for leading several patient safety and quality initiatives and providing mentorship to department colleagues. Created a process for identifying emotional harm patient and staff events and presented it to the senior leadership team, including the CEO. Developed a root cause analysis training program for the department. Led several root cause analyses and action plans leading to patient safety improvements and a reduction of patient safety hospital events.

Led United Hospital’s first formal root cause analysis, using the three meeting model processManaged a courtesy call project designed to provide open channels of communication to patients and their family/friends during pandemic associated visitor restrictionsHelped with pandemic response and planning initiatives by participating in the COVID-19 disaster provider privileges project, hospital command center, fit testing, and the vaccination clinicBecame a root cause analysis subject matter expert. Created tools, educated new team members on the process, and facilitated weekly safety, quality, and risk event review meetingsAssisted with Allina’s high reliability journey by leading Universal Skills Training, Apparent Cause Analysis training, and Just Culture trainingCreated a root cause analysis process flow map and presented it to system leaders in an effort to create a standardized process and differentiate roles within the processCollaborated with the Director of Performance Improvement and the Director of Quality to implement a hospital-wide safety huddle process, which resulted in an increase in safety event awareness and a streamlined communication and safety issue resolution processIntegrated lean tools to improve business processes and lead hospital performance improvement projects

Identified onboarding training program deficiencies and formulated improvement plansDeveloped a strategic corporate training planDesigned an updated employee education and development SharePoint siteCollaborated with the Quality department to ensure training initiatives align with quality needsCreated an employee training survey designed to identify training strengths and gapsIdentified and shared training best practices with cross-functional leadership groupsLed a Train the Trainer course for department leaders to enhance the company’s training cultureIdentified and prioritized projects to align with organizational needsManaged the company’s Learning Management System (LMS)Created, communicated, and consistently met project completion timelinesDeveloped and delivered e-learning courses for cross-functional employee groups Designed and implemented 30-60-90 day onboarding plansIdentified and collaborated with subject matter experts to collect information for various training courses Assessed training needs and implemented training plans

Developed and implemented an electronic training database to simplify training record maintenance while reducing the need for paper training recordsElected as the Safety Performance System Leadership Sponsor for an employee led safety teamInitiated and led a steering committee consisting of key stakeholders to create an improvement plan for the Operations department training systemLed a Six Sigma Greenbelt Project which resulted in an improved work instruction training process for the Operations departmentFollowed the ADDIE training model to create and deliver several successful training courses, including interviewing best practices, train the trainer, and employee development trainingIndependently managed the Operations department’s training records, while successfully meeting quality requirementsIdentified and worked with subject matter experts to design and facilitate training coursesServed as a member of the site safety committee and medical first responder teamDelivered company product training classes to over 150 employeesDeveloped training evaluations to measure the effectiveness of internal and external training coursesCreated a training SharePoint site to store training tools that are accessible to all employees

Managed administrative and office tasks for a staff comprised of over 40 professionals including Directors, Managers, and EngineersDeveloped, designed, and delivered an improved new employee training program for Environment, Health, and SafetyServed as member of the interview team in the selection process for high level Operations team membersActed as the primary Site Communications Champion to create and distribute regular site communications updates to over 500 employeesDeveloped the 2010 EHS Presidents Award submission with site EHS manager which resulted in the site winning the Global EHS President’s Award for the first time while competing with 14 Smiths Medical global locationsOrganized, improved, and streamlined the training record database for key Operations employeesParticipated in cross functional Site Leadership meetings to collaborate with key stakeholders to ensure communication objectives and enhancements were considered and executedPlanned and led a successful charitable giving campaign for over 300 employeesAuthored numerous site specific articles that were published and distributed to over 5000 employees as part of the company’s global communications networkCreated and maintained a compilation of monthly metrics and data reports for business unit leaders and the site directorMember of the Charitable Giving Committee, Communication Team, Employee Club, Leadership Team, and Wellness CommitteeReviewed employee engagement survey metrics and participated in a focus group designed to make improvements

Assisted Human Resources and Legal personnel with various high level projectsArranged and filed employee documents to adhere to legal guidelinesCreated employee orientation packetsCreated and maintained various electronic Legal agreement directoriesCreated the company’s Legal intranet siteProcessed and documented Legal invoices

Designed and delivered new hire orientationDocumented and tracked employee information using the organization’s Human Resource Information System (HRIS)Sourced, recruited, interviewed, and selected candidates for a variety of positionsFormulated recruiting strategies in order to meet all hiring deadlinesManaged the client relationship by exceeding customer expectations while ensuring successful business transactionsCoached employees and provided managerial support to ensure job satisfactionProcessed employee payroll and client billing on a weekly basisAdministered terminations and exit interviewsReviewed scorecard and profit and loss reports on a monthly basisProvided company information to prospective employees at several career fairsCompleted employment paperwork Reviewed and approved timecards