Managed and supported overall operations of the Starwood Preferred Guest Program (SPG) including the transition to the Marriott Rewards program. For the SPG program, led the development and implementation of new processes, procedures, and business rules. Created, coordinated, and continuously supported the operational needs of marketing programs, over 50 partners, and numerous promotions worldwide. Coordinated communications between marketing sponsors and all supporting departments. Liaised with outside vendors to coordinate and support operational needs of programs and promotions.

Successfully transitioned the work of the Program Services Team from the Austin, TX Customer Contact Center to the St. Thomas, Ontario, Canada office, including training of the new supervisors and supporting each area within the Program Services team during its first full year in operation while continuing to support loyalty operations.

Participated in the development of Marketing Promotions from inception through implementation in regards to their impact on operations, domestically and internationally.

Manager, Loyalty Programs Operations- Starwood Preferred Guest (SPG) Manager, Training and User Applications – Starwood Preferred Guest (SPG) Training Manager - Sheraton Club International (SCI) Supervisor - Sheraton Club International (SCI) Member Services Supervisor - Sheraton Reservations Sales Training Supervisor - Sheraton Reservations Sales Project Administrator - Sheraton Telemarketing Services Supervisor - Sheraton Telemarketing Services Telemarketing Sales Representative - Sheraton Telemarketing Services Customer Service Representative - Sheraton Reservations Sales Associate - Sheraton Reservations Sales