▪ Ensure successful onboarding of new employees by creating training materials, scheduling, and facilitating training.▪ Provide feedback to subordinates on an ongoing basis and create opportunities for additional training to improve performance and promote continued professional development.▪ Respond to emergent and non-emergent situations by receiving, evaluating, and prioritizing inbound calls from individuals as well as relaying calls for public safety assistance.▪ Leverage Computer Aided Dispatch (CAD), multi-line phone console, along with a variety of other telecommunications equipment to dispatch appropriate units and coordinate response emergency personnel and document key details related to the event.▪ Implement cadence for standard operating procedure updates to promote accuracy within the organization and departments.▪ Confirm team adherence to all related rules and regulations as well as internal policies.▪ Investigate validity of complaints and provide findings and suggested resolution to Director and Deputy Director.

▪Answer incoming phone calls▪Collect accurate patient information and document in order to process referrals▪Verify patient eligibility for in-home urgent care visits▪Collect payment from patients for copay/co-insurance▪ Assign visits to paramedic partner companies based on geography and collaborate with nursing staff to prioritize high acuity patients▪ Communicate with partner dispatch companies in order to provide high level system resource management▪ Maintain awareness of all field units’ status and location in order to monitor paramedic resources ▪ Assist in troubleshooting paramedics who are unable to get in contact with patient▪ Anticipate visits that will require next day service delivery and pre-schedule patients accordingly▪ Collaborate with nursing staff to ensure patients have timely access to care▪ Audit patient charts to ensure complete documentation standards for each visit▪ Audits service delivery and addresses any deviance from protocols

▪ Delivered quality customer experience by leveraging knowledge of processes and products to educate patrons and address concerns.▪ Supported new hire experience by developing and delivering training content to new employees.▪ Proactively anticipated changes in demand and managed resource allocations by addressing workforce scheduling gaps, leading to quicker checkout times and improved customer satisfaction ratings.▪ Managed inventory levels, executed reorders of materials and supplies, and ensured accurate receipt reconciliation.

▪ Delivered quality customer experience by leveraging knowledge of processes and products to educate patrons and address concerns.▪ Supported new hire experience by developing and delivering training content to new employees.▪ Proactively anticipated changes in demand and managed resource allocations by addressing workforce scheduling gaps, leading to quicker checkout times and improved customer satisfaction ratings.▪ Managed inventory levels, executed reorders of materials and supplies, and ensured accurate receipt reconciliation.

▪ Led team by delegating and executing expenditure tasks assigned by internal and external clients.▪ Documented related procedures and orchestrated training for new hire team members to ensure smooth onboarding experience and successful completion of assignments.▪ Identified process gaps and areas for improvements and collaborated with leaders to implement changes leading to increased efficiency.▪ Managed vendor and employee reimbursement schedules to ensure deadlines were met and issues were resolved timely.▪ Adhered to company retention policy by implementing controls to ensure team is reconciling and closing transferee files according to deadlines.▪ Provided client with insight and transparency by creating ad hoc and reoccurring reports.

▪ Supported timely delivery of customer products by generating purchase orders.▪ Analyzed inventory and consignment levels and minimized carrying costs by adjusting accordingly.▪ Audited completed orders for accuracy and task completion.▪ Inspected purchase orders for accuracy prior to entering inventory.▪ Contributed to team building by planning team and company events and organizing attendee travel.