Dynamic, committed and energetic Retail Management Professional with a track record of setting, leading and delivering high standards for exceptional customer experience. Demonstrable success in developing, implementing and measuring sales strategies with a focus on operational efficiency, driving sales, service and profit. Particular focus on developing, and coaching staff and ensuring the development of a positive, collaborative, high performance and customer focused culture.Clear and empathic communicator utilising skills in negotiation and coaching ensure my capacity to build good interpersonal relationships with stakeholders at all levels from the shop-floor to executive offices. Committed to delivering strong customer service outcomes with both internal and external clients.Passionate “customer first” approach to business.Empowering leader, able to engage and develop teams through communication and participation. Develop teams through proactive, consistent and regular feedback, combined with coaching on best practice service and success strategies..Demonstrated success in building resilience and growth within sales teams to drive continuous improvement. Track record in motivating and influencing others to achieve a clear, shared sense of direction and commitment to engage with change programs.Demonstrable achievement in monitoring performance of business areas against forecasts, budgets and business plans.Safety and Compliance, track record of implementation and evaluation of policy, procedures, safe work practices and success in raising safety performance through coaching and recognition of safety achievements.Creative and strategic approach, demonstrated success in challenging business norms and understanding customer demographics to increase customer acquisition and retention.