Work coordination for Patient Monitoring (bedside and OR). Project management for departmental requests. Continuous process improvement activities to streamline work for the team which reduces hand-off between teams. Assist team with contract, licensing and purchases required for the team to work efficiently and effectively. Understanding of business processes and workflows which allows for assisting with customer requirements and support. Build processes for managing costs associated with team maintenance and financials. Application ownership (subject matter expert) for assigned applications for implementation and deployment to the organization.

Reporting to Director of Office of the CIO. Interacting with customers of all levels throughout the Fairview System and external vendors. Responsibilities include but not limited to: *Involvement with IT contract management *Provide assistance with contract payment *Assist with software license purchases *Standardized and consolidated multiple software versions and licenses *Conduct RFI for software vendors and Large Account Resellers for Microsoft contract and software purchases *Negotiate price guidelines with software vendors *Primary contact for software recommendation, pricing and ordering procedure *Monitor and assure license compliance of software used throughout corporation *Co-developed invoice process which aided in centralized approval and payments

Reporting to Manager of Desktop Tech and PC Apps Support. Interacting with customers of all levels throughout the Fairview System and external vendors. Responsibilities include but not limited to: *Support for desktop productivity software by problem solving for customers  *Provide guidance to Application Analysts for difficult problems *Assist with various requests by users on special projects *Research and document resolution to issues reported by end-users *Primary contact for software recommendation, pricing and ordering procedure *Participate in Change Management meetings representing the Office Desktop Suite and GroupWise/Outlook *Prepare and publish on Intranet web site reference materials applicable to Office applications supported *Involved in decision making of configuration of e-mail system and office setup used by system *Present, train and help customers on new software introduced into the system *Share responsibility for selection, installation and on-going support of desktop suite applications *Participate in the Project Work Group for the implementation, design, training and migration from GroupWise to Outlook 2003 *Promote MS Office Desktop Suite applications

Reporting to Manager of Desktop Tech and PC Apps Support. Interacting with customers of all levels throughout the Fairview System and external vendors. Responsibilities include but not limited to: *Support for desktop productivity software by problem solving for customers  *Provide guidance to Application Analysts for difficult problems *Assist with various requests by users on special projects *Research and document resolution to issues reported by end-users *Primary contact for software recommendation, pricing and ordering procedure *Participate in Change Management meetings representing the Office Desktop Suite and GroupWise *Prepare reference materials applicable to Office applications supported and publish on Intranet Web Site *Involvement in decision making of configuration of e-mail system and office setup used by system *Present, train and help customers on new software introduced into the system *Share responsibility for selection, installation and on-going support of desktop suite applications *Participated in the Project Work Group for the implementation, design, training and migration from GroupWise to Outlook 2003 *Promote MS Office Desktop Suite applications

Reporting to the Chief Medical Officer for the Corporate Office of Medical Affairs. Interacting with all levels of management, physicians, insurance plans, and general public. Responsibilities include but not limited to: *Maintaining calendars and coordinating numerous boards, committee, council and other meetings for Fairview Administration, Academic Health Center, and Fairview Corporate Board.*Developing and maintaining the database for the tracking of Medical Leadership throughout the Fairview-University Medical Center and Fairview Clinics prompting quarterly reviews to verify fulfillment of Fraud and Abuse requirements.*Coordinating various projects for Office of Medical Affairs. Designing invitations, scheduling, coordinating and facilitation of annual Fairview Board and Physician Golf Outing.*Processing correspondence and meeting minutes, editing and assisting as appropriate.*Answering phones and assisting callers.*Registering conference attendance and travel arrangements for executives and physicians.*Supporting individuals in administration and various areas of the organization with computer/software questions or problems before they initiate a call to the Information Services Help Desk.*Primary support for creation and formatting presentations for executives or other individuals using PowerPoint which at times requires importing data/graphics from Visio, Excel, WordPerfect or other software programs.*Opening and sorting mail, screening and initiating responses/action when appropriate.*Coordinating travel arrangements.*Perform as back up secretary for other secretaries on the floor.

Reporting to the Medical Director for Corporate Medical Affairs and the Vice President of Clinic Operations. Interacting with all levels of management, physicians, insurance plans, and general public. Responsibilities include but not limited to: *Maintaining calendars and coordinating numerous boards, committee, council and other meetings for Fairview Clinics. *Processing correspondence and meeting minutes, editing and assisting as appropriate. *Coordinating various projects for Fairview Clinics and Administrative area. *Answering phones and assisting callers. *Organizing various seminars, outings and external meetings, which lead to acquisition, affiliation or development of additional Fairview facilities or services. *Supporting individuals in administration with computer/software questions or problems before they initiate a call to the Information Services Help Desk. *Primary support for creation and formatting presentations for executives or other individuals using PowerPoint which at times requires importing data/graphics from Visio, Excel, WordPerfect or other software programs. *Opening and sorting mail, screening and initiating responses/action when appropriate. *Coordinating travel arrangements. *Scheduling, coordinating and facilitate annual Fairview Board and Physician Golf Outing. *Perform as back up secretary for other secretaries on the floor. *Fundamental in participation and the implementation of the Self Managed Work Team for the Executive Partners to work together in equalizing the work load between individuals and easing in handling high priority requests by executives. This process lead to my participation as the primary developer of the Central Logging System, which was developed as a database in Access.