Lynn Setzer Email & Phone Number

Charlotte, North Carolina

Responsible for on site leasing at affordable multi family property

Cornelius, Nc

• Recommend innovative alternatives to generate revenue and reduce unnecessary costs• Research market trends and surveys; used information to stimulate business and revenue growth• Create; execute short and long-term customized, comprehensive financial strategies to achieve company goals• Develop; implement efficient accounting, financial and operational systems• Conduct client interviews and all client intake services including data collection, draft preparation settlement packages• Interpret and communicate complex legal information for clients in understandable language• Process all assigned cases according to company and client service level agreements• Manage communication with courts regarding status of petitions and granted orders• Draft various court documents, invoices, legal complaints, summons, interrogatories and enclosures at attorneys' request• Compose routine letters of correspondence; issue subpoenas for all necessary records in preparation for trials• Train, coach and develop new employees and staff regarding office operations (equipment/procedures)• Utilize computer databases, credit reports, tax and legal filings to locate persons; compile information for investigations• Attend court with attorneys as point of contact for Landlord Tenant Cases, some in the multifamily industry• Process payments for vendors; manage collections and customer billing issues while providing exemplary service

Charlotte, Nc

• Coordinated eviction cases with The Law Offices of James W. Surane • Attended court with attorneys as assistant in eviction cases; completed all complaints and summons for cases• Identified needs and resolved complex situations to maximize efficiency • Communicated with leadership and internal partners to determine and address client need with regard to collection/legal processes • Designed and created marketing collateral for sales meetings, trade shows and company executives• Implemented and evolved high-impact strategies to target new business opportunities and new markets• Resolved billing issues (late assessments, fees and fines); monitored delinquency control by collecting on delinquent accounts• Established and maintained department budget (revenues of $2-3 million) intended to reduce accounts receivables • Complied with department processes, standards and practices ensuring operational and quality controls• Managed communications with landlords in the multifamily industry and courts in various counties regarding the status of cases• Stayed abreast of trends by reading professional publications, maintaining personal networks, participating in professional organizations and attending educational workshops and seminars

Charlotte, Nc

• Established rental amounts by surveying local rental rates, calculating overhead costs, depreciation, taxes and profit goals• Attracted new tenants by advertising vacancies; obtaining referrals from current tenants and explaining advantages of location and services • Maintained contracts with existing tenants by negotiating leases• Accomplished financial objectives by collecting rent; forecasting requirements; preparing an annual budget in excess of $1 million; scheduling expenditures; analyzing variances and initiating corrective action• Maintained property by: investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units, planning renovations, contracting with landscaping, snow removal and other various external vendors• Maintained building systems by contracting maintenance services; supervising repairs to ensure tenants were satisfied• Secured property by contracting with security patrol service; establishing and enforcing precautionary policies and procedures• Conducted apartment tours for potential tenants, responded to inquiries and maintained excellent client relationships• Achieved the highest possible net operating income by implementing cost control and revenue improvement programs• Created reports to monitor and document all income, including delinquencies and budgets for properties• Created staff schedules for 4 associates in response to community and operational needs• Managed all day-to-day activities involving tenants, subcontractors and property management• Compiled and conveyed all operational and financial data to the Regional Manager• Developed and managed highly skilled on-site staff through effective recruitment, training and retention• Trained, hired, supervised and terminated staff as needed in accordance with company policy • Promoted from Leasing Agent > Assistant Manager > Property Manager during tenure

Bachelor'S Degree, Business Administration And Management, General

Nc Brokers License, Real Estae