Lynn Stokes Email & Phone Number

Defined capabilities and transactional roadmap to enable operational efficiency, shifting work to lower cost roles or removing manual friction completely via automation solutions. Heavily integrated cross-functional team collaboration including change management negotiation related to legacy processes and systems, towards transformational organization change and modernization. - Implemented solution delivering 30-40% capacity savings annually across 2 major business units.- Held discovery workshop comprised of ~50 cross-functional experts and leaders, producing roadmap of qualified technical and process opportunities.- Delivered complex solution extracting data from 6 sources across multiple technologies to remove human interaction and integrate with existing end-user workflow platform.

Executive leader charged with growing technology and innovation team in support of organizational growth and broadened customer needs. Partnered with sales & marketing, customer success, reporting and consulting team to deliver customized ERP solutions in support of our customer needs as they scale. Planned and executed using entrepreneurial framework practices. Engaged deeply in engineering practice including hands-on support.- Delivered critical enhancements and data visualizations for top 10 customers on a weekly/monthly basis.- Identified, procured and implemented customer self-service portal using low-code SaaS platform. - Grew tech/innovation team by 50% focused on customer experience, data and integration/API development roles.

Hartford, Connecticut, United States

* Drove detailed cost benefit analysis for emerging initiatives to assess inclusive in future roadmap priorities* Partnered with architecture and technology teams to implement new product launch in parallel with complete underlying modernized platform re-design* Fostered robust partnerships with cross-domain/organizational leaders with frequent engagement with senior stakeholders* Led team of product managers accountable for their growth and development

Hartford, Connecticut

* Planned five-year strategic roadmaps for two product lines with goals of expansion and 10-20% growth.* Formulated strategies for complex state launch plan by utilizing a fixed-cost team structure while maintaining existing portfolio capabilities. * Leadership accountability for variety of delivery roles including product manager, product owner, scrum master and developers. Mentorship for similar roles outside of direct reporting relationship.* Chaired multiple volunteer and networking events for Women in Technology diversity network

* Delivered multiple complex programs focused on product cross-sell and customer experience including self-service and mobile offerings. * Established first two scaled agile delivery structures with 4-6 teams per structure, leveraging SAFe framework.* Chaired 50-130 large-scale planning events while liaising between IT and business stakeholders to execute program increment with successful outcomes.* Co-chaired charity United Way golf tournament, engaging employees and vendors raising $30-40k annually

* Oversaw multi-year budget of $10M with 3% variance and leveraged waterfall/agile delivery methodologies pertaining to auto product state roll-outs, incremental service transactions, as well as direct-to-consumer integrated strategic quoting platform. * Supported integration for 10+ technical and business teams for strategic auto product delivery across 30 states.* Pioneered growth of agile tools and practices across personal insurance project delivery and led teams of technology resources* Completed Intermediate Project Management Development Program, to inform key strategic process improvements throughout organization

* Drove priorities across multiple geographically located teams, focusing on delivery timelines and detailed financial management.* Led program development in multiple mainframe technologies, including COBOL, COOL: Gen, and JCL.* Developed the MS Access DB resource management tool to forecast demands.

Bachelor Of Business Administration (B.B.A.), Computer And Information Sciences And Support Services

Graduate, Masters Of Communication

Coursework completed towards masters in communication.