Lynn Tucker (Smith) Email and Phone Number
cambridge, massachusetts, united states
Lynn Tucker (Smith)'s Location
Harrodsburg, Kentucky, United States, United States
Lynn Tucker (Smith)'s Contact Details
Lynn Tucker (Smith) work email
- Valid
- Valid
Lynn Tucker (Smith) personal email
n/a
Lynn Tucker (Smith) phone numbers
About Lynn Tucker (Smith)
Lynn Tucker (Smith) is a Remote Customer Service Team Lead at Peak Support. They possess expertise in customer service, microsoft office, powerpoint, teamwork, cashiering and 1 more skills.
Lynn Tucker (Smith)'s Current Company Details
Peak Support
View
Remote Customer Service Team Lead
cambridge, massachusetts, united states
- Website:
- peaksupport.io
- Employees:
- 310
Lynn Tucker (Smith) Work Experience Details
-
Team LeadPeak Support Jun 2024 - Present• Took phone orders for customers.• Provided quality service to customers via phone, chat, and emails.• Forwarded issues to appropriate departments for resolution (i.e., refunds, credits, user account modifications)• Helped customers to track their orders via their shopping account.• Resolved order issues in a timely manner (i.e., damage, missing, late, etc.)• Provided customers with product-based knowledge throughout their shopping experience.• Worked closely with fellow teammates via Microsoft Teams and Slack communications. • Tracked and traced delivery ETAs.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Manually Entered email orders into the company website• Completed regular company general training sessions. • Provide support and training to fellow team members.• Facilitate interaction with client team members and our team members to provide customer resolution and support.• Lead training for new hires in groups/individual sessions on how to handle customer interactions to provide efficient and accurate support/resolution.• Identify trouble areas within team and provide additional trainings/information to resolve.
-
Assistant Team LeadPeak Support Mar 2024 - Jun 2024Cambridge, Maryland, United States• Took phone orders for customers.• Provided quality service to customers via phone, chat, and emails.• Forwarded issues to appropriate departments for resolution (i.e., refunds, credits, user account modifications)• Helped customers to track their orders via their shopping account.• Resolved order issues in a timely manner (i.e., damage, missing, late, etc.)• Provided customers with product-based knowledge throughout their shopping experience.• Worked closely with fellow teammates via Microsoft Teams and Slack communications. • Tracked and traced delivery ETAs.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Manually Entered email orders into the company website• Completed regular company general training sessions. • Provide support and training to fellow team members.• Facilitate interaction with client team members and our team members to provide customer resolution and support.• Lead training for new hires in groups/individual sessions on how to handle customer interactions to provide efficient and accurate support/resolution.• Identify trouble areas within team and provide additional trainings/information to resolve.
-
Remote Customer Service Representative/Subject Matter ExpertPeak Support Aug 2023 - Mar 2024Cambridge, Massachusetts, United States• Took phone orders for customers.• Provided quality service to customers via phone, chat, and emails.• Forwarded issues to appropriate departments for resolution (i.e., refunds, credits, user account modifications)• Helped customers to track their orders via their shopping account.• Resolved order issues in a timely manner (i.e., damage, missing, late, etc.)• Provided customers with product-based knowledge throughout their shopping experience.• Worked closely with fellow teammates via Microsoft Teams and Slack communications. • Tracked and traced delivery ETAs.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Manually Entered email orders into the company website• Completed regular company general training sessions. • Provide support and training to fellow team members.• Facilitate interaction with client team members and our team members to provide customer resolution and support.• Lead training for new hires in groups/individual sessions on how to handle customer interactions to provide efficient and accurate support/resolution.• Identify trouble areas within team and provide additional trainings/information to resolve.
-
Remote After-Hours Transportation Specialist (Dispatch)Night Dispatch, Llc Oct 2022 - Jul 2023Springfield, Ohio, United States• Answered incoming calls directing the calls to the appropriate person/department, communicating with customers.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Cross-trained fellow employees.• Performed tracking and tracing of customer and brokerage loads• Supervised maintenance of equipment critical to lo loads in transit• Communicated delays, updates, and changes to pickup/deliveries with customer partners• Updated information and dispatched loads to company and owner/operated drivers via Mcleod TMS• Utilized secondary systems such as Qualcomm, Comdata, TA eShop, Loves Connect Portal, and Microsoft Office Suite to support on time pickup and delivery of refrigerated products• Maintained a call log of all in bound calls with notes directed to the appropriate departments/transportation zones• Entered load information from Rate Cons to dispatch drivers on -
Remote Customer Service RepresentativePeak Support Oct 2022 - Mar 2023Cambridge, Massachusetts, United States• Took phone orders for customers.• Provided quality service to customers via phone, chat, and emails.• Forwarded issues to appropriate departments for resolution (i.e., refunds, credits, user account modifications)• Helped customers to track their orders via their shopping account.• Resolved order issues in a timely manner (i.e., damage, missing, late, etc.)• Provided customers with product-based knowledge throughout their shopping experience.• Worked closely with fellow teammates via Microsoft Teams and Slack communications. • Tracked and traced delivery ETAs.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Manually Entered email orders into the company website• Completed regular company general training sessions.
-
Remote After-Hours Transportation SpecialistGreat Plains Transport, Inc. Jul 2021 - Oct 2022Fargo, North Dakota, United States• Answered incoming calls directing the calls to the appropriate person/department, communicating with customers.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Trained new employees.• Performed tracking and tracing of customer and brokerage loads• Supervised maintenance of equipment critical to lo loads in transit• Communicated delays, updates, and changes to pickup/deliveries with customer partners• Updated information and dispatched loads to company and owner/operated drivers via Mcleod TMS• Utilized secondary systems such as Qualcomm, Comdata, TA eShop, Loves Connect Portal, and Microsoft Office Suite to support on time pickup and delivery of refrigerated products• Maintained a call log of all in bound calls with notes directed to the appropriate departments/transportation zones• Entered load information from Rate Cons to dispatch drivers on• Used customer portals to report arrival/departure times, lumper fees, pallet fees, and detention fee requests • Requested accessorial and detention fees from customers on loads -
Customer Service RepresentativeCastellini Company Apr 2020 - Mar 2022Wilder, Kentucky• Answered incoming calls directing the calls to the appropriate person/department, communicating with customers.• Took phone orders for customers, complete credits for products.• Tracked and traced delivery ETAs.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Manually Entered email orders into Evavi order management system/AS400. • Built/maintained business relationships with key customer accounts.• Cross trained within the department and associating departments.• Trained new employees.• Created weekend work schedule for the department.• Completed monthly company general training sessions as well as department specific seminars. • Organized and prepared customer order guides for current/prospective customers.• Communicated any delivery schedule changes to customers. -
Customer Service RepresentativeCrosset Company (Now Castellini) Feb 2018 - Apr 2020United States• Answered incoming calls directing the calls to the appropriate person/department, communicated with customers.• Took phone orders for customers, complete credits for products.• Tracked and traced delivery ETAs.• Communicated with customers about issues regarding their orders/deliveries (i.e., shortages, delays in delivery)• Enter web orders/emailed orders into the system.• Built/maintained business relationships with key customer accounts.• Coordinated routing changes for multiple stop deliveries. • Cross trained within the various departments throughout the company.• Organized and prepared customer order guides for current/prospective customers. • Communicated any delivery schedule changes to customers.• Trained new employees.
-
Infant TeacherAbc Daycare Dec 2014 - Jan 2018Richmond, Kentucky• Provided quality care for children.• Maintained a clean and safe classroom environment.• Communicated with parents/guardians daily.• Guided children through various lessons.• Created weekly newsletters and lesson plans.• Worked closely with co-workers in my classroom as well as others in my age group.• Trained new employees.
-
TeacherSmall Wonders Child Care May 2014 - Dec 2014Richmond, Kentucky, United States• Provided quality care for children.• Maintained a clean and safe classroom environment.• Communicated with parents/guardians daily.• Guided children through various lessons on curriculum.• Closed the center daily/Key holder for the facility.• Provided breaks for other daycare teachers.
-
CashierLiquor World Llc Apr 2013 - Mar 2014Richmond, Kentucky
-
CashierThe Sweet Shoppe May 2011 - Jul 2013Ashland, Kentucky
-
Sandwich ArtistSubway Oct 2012 - Mar 2013Richmond, Kentucky
Lynn Tucker (Smith) Skills
Customer Service
Microsoft Office
Powerpoint
Teamwork
Cashiering
Time Management
Lynn Tucker (Smith) Education Details
-
Eastern Kentucky UniversityHistory Teacher Education -
Hawaii Preparatory AcademyHigh School Diploma
Frequently Asked Questions about Lynn Tucker (Smith)
What company does Lynn Tucker (Smith) work for?
Lynn Tucker (Smith) works for Peak Support
What is Lynn Tucker (Smith)'s role at the current company?
Lynn Tucker (Smith)'s current role is Remote Customer Service Team Lead.
What is Lynn Tucker (Smith)'s email address?
Lynn Tucker (Smith)'s email address is tu****@****way.com
What is Lynn Tucker (Smith)'s direct phone number?
Lynn Tucker (Smith)'s direct phone number is 203-877-4281 *****
What schools did Lynn Tucker (Smith) attend?
Lynn Tucker (Smith) attended Eastern Kentucky University, Hawaii Preparatory Academy.
What skills is Lynn Tucker (Smith) known for?
Lynn Tucker (Smith) has skills like Customer Service, Microsoft Office, Powerpoint, Teamwork, Cashiering, Time Management.
Who are Lynn Tucker (Smith)'s colleagues?
Lynn Tucker (Smith)'s colleagues are Imani Marshall, Arielle Kim Lois Sulit, Jun Rey Metoda, Christian Duran, John Ryan Caburnay, Lesego Kgaladi, Rixon Fauni.
Not the Lynn Tucker (Smith) you were looking for?
-
Lynn Tucker Smith
Greater Minneapolis-St. Paul Area1aol.com1 +165130XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial