Long-term substitute teacher for Academia Del Pueblo in Phoenix, AZ. K-8 grades in classroom for media and art studies.

Customer Advocate , skilled in registration , after-sale repairs, escalations, all post-sales transactions including returns, swapping / exchanges and warranty information, policies, guidelines with our ASR Partner SilverRock and Finance Partner BridgeCrest.

On-site Supervisor of call-center employees of approx. 600+ employees, teams of 19 Supervisors , 4 Operation Managers overseeing 2020 U.S. Cenus Enumeration . Responsibilities included : coaching, mentoring, Quality Assurance, call-listening , real-time feedback, call escalations, discipline/termination with support from Human Resources and Senior Management . All employees were sworn to follow U.S. Census strict scripting for collecting U.S. residencies / U.S. citizens personal information… Show more On-site Supervisor of call-center employees of approx. 600+ employees, teams of 19 Supervisors , 4 Operation Managers overseeing 2020 U.S. Cenus Enumeration . Responsibilities included : coaching, mentoring, Quality Assurance, call-listening , real-time feedback, call escalations, discipline/termination with support from Human Resources and Senior Management . All employees were sworn to follow U.S. Census strict scripting for collecting U.S. residencies / U.S. citizens personal information for the 2020 U.S. Survey. Other responsibilities were ensuring respondents participating in the U.S. Census received professional, quality service , consistent information to Q&A, enumeration and follow-up calls regulated by the U.S. government. Supervising all calls for accuracy of data capture, following policies and verbatim scripts to all participants. Coached CSR's for scored quality assurance calls, with emphasis on adherence to schedule of 93% or higher and 100% quality scores based on overall performance of calls. Show less

Contractor for U.S. Census Bureau for the 2020 Census

Managed extensive travel expenses with my family for major Swim Events annually. My husband Brian Shepherd was accredited to Officiate Collegiate and National level swim meets . I attended numerous National USA Swim Meet Official and we have traveled to about 15 meets in the last year. I ensured our family was organized and budget for all expenses. We are a swim family and our son has been coached by my husband Brian Shepherd who also Coached as a profession. My son Corbin T. Shepherd… Show more Managed extensive travel expenses with my family for major Swim Events annually. My husband Brian Shepherd was accredited to Officiate Collegiate and National level swim meets . I attended numerous National USA Swim Meet Official and we have traveled to about 15 meets in the last year. I ensured our family was organized and budget for all expenses. We are a swim family and our son has been coached by my husband Brian Shepherd who also Coached as a profession. My son Corbin T. Shepherd represented as Captain of his Swim Team at the Arizona State Championships for his high school, Tempe Prep Academy ; years school yrs 2016-2018. Show less

Decisioning and initiatiing small business credit card customers with claims. Utilizing 3 systems : TSYS, Image and BLAST. Assisting Cardholders with status of claims and assisting them in the processes needed to win their case.

Deepen relationship with current customers in credit card services, through excellence in customer service , sales and providing products / solutions for customers needs.

General manager of Plus- size retail store at several locations in the Phoenix market. Overseeing all store and sales operation, including a staff of sales/ stock employees, visual merchandising, customer service, and meeting sales objectives.

Owned by The Walt Disney company, delivering a unique entertainment/ retail environment with an emphasis on Disney products. One of the Top Sales Managers and recognized for sales and customer satisfaction results as a Store Sales Manager and received the coveted Spirit award.

Began my fashion career as an associate manager in Tucson. Learned and trained from the most tenured store manager in Tucson. Quickly moved up to a higher volume store and promoted to store manager in Phoenix within a year. Managed and became a Top Sales manager within our region of 64 stores. Obtained top 10 store manager in 1994 for entire company ; trip to Deer Valley, UT with Top Executives. Trained top talent to achieve sales , visual merchandising, customer service objectives. Top… Show more Began my fashion career as an associate manager in Tucson. Learned and trained from the most tenured store manager in Tucson. Quickly moved up to a higher volume store and promoted to store manager in Phoenix within a year. Managed and became a Top Sales manager within our region of 64 stores. Obtained top 10 store manager in 1994 for entire company ; trip to Deer Valley, UT with Top Executives. Trained top talent to achieve sales , visual merchandising, customer service objectives. Top performer with highest sales % over Last Year and Plan by 10%-15% consistently. Was a traveling manager to trouble- shoot low performing stores or stores with high shrink; loss prevention for last 2 years of tenure. Closed and re-opened several stores with huge teams to get product processed and merchandised from truck to grand opening successes. Show less