Lynn Willis Email & Phone Number

Durham, North Carolina, United States

IQVIA (acquired Pilgrim Quality Solutions in 2017) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.Director, Curriculum Development, IQVIA, 2024 – PresentAssociate Director, Curriculum Development, IQVIA, 2023 – 2024I oversee the curriculum design for all product training content encompassing the development and execution of the strategic plan, training priorities, process improvements, and enabling technology priorities. Lead a team of Curriculum Managers and Instructional Designers; establish relationships with key stakeholders.My successes included:• Designed and implemented over 40 curriculums covering introductory and intermediate software, product eLearning for clients and employees, and instructor-led training for administrators and supervisors.• Enhanced processing efficiencies, including the collaboration between design teams, development teams, and delivery teams; created guidelines and practices for design and development.

Durham, North Carolina, United States

In this role, I led the curriculum and course development for the organization’s Quality Management Suite (SmartSolve). Managed Instructional Designers handling compliance product training and Instructional Developers handling Quality Management Suite (QMS) product training.During my time in this position, I successfully created training curriculum for 10 modules of SmartSolve QMS (sold to customers and utilized for internal training).

Tampa/St. Petersburg, Florida Area

I managed the training content development and maintenance aligned with the SmartSolve’s release schedule; supervised 3 team members (Training Administrator, Trainer and Content Developer, and Technical Writer). Facilitated product training for customers and employees; served as a liaison for partner enablement and training needs.Key accomplishments included:• Improved the preparation process for customer projects; developed an Employee Certification Program.• Initiated SmartSolve University to provide a streamlined source for eLearning training on products and processes for the delivery staff; led the team to achieve a recognition award.• Designed and conducted training sessions on the SmartSolve product suite.

Tampa/St. Petersburg, Florida Area

I collected customer requirements for SmartSolve and developed solutions. Performed design reviews of the solutions from product implementation consultants; maintained customer relationships.My achievements included:• Improved customer experience; created and delivered customized client training on SmartSolve solutions.• Developed new team members through structured coaching and mentoring.

Tampa/St. Petersburg, Florida Area

I administered customer training programs and designed training plans for product implementation consultants. In addition, I created and performed training sessions on the SmartSolve product suite for clients and employees, and developed new consultants through individual coaching and development plans.

Tampa/St. Petersburg, Florida Area

I collected and evaluated customer requirements and developed system configurations. Generated reports in Crystal and MS Reporting Services; trained and mentored new team members. In addition, I attained high customer satisfaction results by delivering training sessions and establishing relationships.

I built and managed customer relationships with the members of the Premium and Application Support programs.

I supplied support to the electronic quality management system (eQMS) customers.

I developed operational qualification (OQ) validation scripts for testing quality management solutions.

Master Of Education - Med, Development And Training

Master Of Science - Ms, Psychology

Bachelor Of Science, Computer Science

Participated in independent study opportunities while earning a BS degree in Computer Science