Lynn Wright Email & Phone Number

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Lead Business System Analyst Team of ~30 members. The Business System Analyst's (BSAs) evaluate complex business processes to document existing and define new functionality. This is done by working closely with the primary stakeholders such as Business Owners, Engineering teams, Quality Services, and Project Management.• Works closely with senior leadership to set objectives, encourage, measure, reward, and take corrective action to facilitate team member growth and development of capabilities, all the while fostering collaborative teamwork. Responsible for influencing and recommending changes to policies, and procedures that affect the immediate organization.• Monitors key metrics / KPIs and targets, developing plans to achieve those targets and proactively communicating progress to a variety of stakeholders. Periodically reviews metrics and targets to ensure alignment with business objectives; recommends changes as needed. • Regularly review policies and procedures to identify gaps and outdated information; manage creation of new policies. • Evaluate and recommend potential third-party technical/online solutions to meet business goals. • Uncover and evaluate customer trends through benchmarking, active networking, research, user feedback, and internal customer interaction. Prioritize and communicate most important trends to team members and information is translated into viable action plans.• Collaborate with design teams in developing best practice customer-facing experiences that drive awareness, conversion, engagement, and business best practices. • Represent the voice of the customer to the team throughout the product lifecycle. Consistently works to discover potential weaknesses as well as opportunities to produce products that meet or exceed customer expectations.• Work closely with partners on building and enhancing passive data collection methods, quality, and consistency.• Provide input into strategic plans and objectives.

Boston, Massachusetts, Us

• Define, document, and analyze business pain points and lead technical initiatives to advance LogMeIn’s Sales, Customer Care, Finance, Legal, Operations, IT, Product, Self-Service, and Marketing efforts across all business systems• Work with business stakeholders to define need, establish value, elicit technical requirements, and assist with change management and training efforts of end users• Optimizing the Salesforce.com ecosystem by identifying areas of growth potential and reducing redundancies; leading migration of acquisitions for our Care organization - Citrix/GetGo to LogMeIn, Jive to LogMeIn, and continually enhance and support any enhancements to our Care organization(s) responsibilities• Work closely with business leadership to respond to, and proactively identify challenges that can be solved with system and/or process improvements• Lead the discovery, delivery, and communication of system changes to the business• Educate and evangelize CRM best practices to internal constituents to ensure solutions delivered are best of breed for LogMeIn’s business model and culture• Work closely and effectively with the existing Business Applications team to maintain consistent process and documentation around requirements, design, development & deployment • Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption

Fort Lauderdale, Fl, Us

• Collect requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user stories, scenarios, business analysis, task and workflow analysis• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional & non-functional requirements, Use cases, User stories, Screen and interface designs, reporting & data requirements• Develop requirements specifications according to an Agile software delivery methodology• Responsible for user acceptance testing on any changes to existing functionality in systems used by Sales or Care, specifically creating test scripts, communicating issues to development teams to fix and getting sign-off from business stakeholders/Subject Matter Experts (SMEs)• Create and maintain documentation on business processes, system configuration, and development changes• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs• Provide input on the priority of change requests to internal applications with Product Owners and provide consultative input therein• Work closely with cross-functional teams to improve business processes where system changes will be required to support those processes

Fort Lauderdale, Fl, Us

*Within 10 years; promoted 6 times from Lead to Senior Manager of Systems, Tools, & Processes for the Global Care team(s).• Drives the optimization of Sales and Services process and systems automation with a focus on post-sale activities to allow the Client Service and Sales teams to improve their capabilities• Systems and process as areas of focus include, but may not be limited to Salesforce, Commerce, Financial Reporting, Global Platform migrations, and Legal• Works with, coordinates and successfully influences input and action from functional areas and product groups and creates continuous views (timeline, dependencies, due dates) of project activities• Drives results in a matrix environment• Applies an understanding of project/product goals and their alignment with business priorities• Documents and communicates risks and scope changes so all stakeholders have a view of the possible repercussions to the project schedule. Communicates mitigation strategies • Conducts project post mortems and documents lessons learned to serve as a basis for on-going improvement for the respective project team and program manager• Assures project scope is in alignment with communicated roadmap and projects are executed with appropriate business priority• Applies knowledge/experience of project management practices and tools to assess the best approach/methodology to use in the execution of a project• Coordinates with Program Managers to implement best practices related to project initiation, communication, scope discipline and processes• Applies an understanding of compliance as related to Sarbanes-Oxley and financial reporting for the purpose of Project management• Manages team of specialists to maintain superior customer service and consistency with internal- and external-facing processes and communication• Provides guidance to team members on applicable areas of service support including but not limited to billing, payment, and contract related items

Fort Lauderdale, Fl, Us

Started as a Billing Specialist responsible for customer service, processing orders, and ensuring we billed our customers accurately. After 1 year moved into a Lead role and assisted with the supervisor responsibilities for the team.

Managed the Santa Barbara Inn, a 212 room hotel along the beautiful central coast

Bachelor Of Arts, Audio Broadcasting & Music Production + Communications

Aa, Business Administration