Lynn Youngman Email and Phone Number

Executes high-impact deliverables for the City of Rochester through complex enterprise application development. • Mentor and coach team members through application development by coordinating trainings to share best practices surrounding process mapping, removal of operational waste, intuitive UX design, and coding skills.• Created centralized resources for teammates to access coding and process automation inventory. • Document standards to promote quality, reliability, and succession planning for developed solutions.• Developed revolutionary solution for Rochester Fire Department through application that intuitively tracks vital signs for all first responders. Data is saved and used by medical professionals to analyze current and long-term health.• Architects visionary pilots to assess current software capabilities and stay connected with industry – wide enhancements. • Creates and presents C-Level presentations for internal and external stakeholders.• Leads internship curriculum by developing content to support 5 interns through training and applied learning. • Participates in High School Mentorship program to assist with soft-skill training and confidence building for City of Rochester youth.

Developed 4 enterprise applications that replaced manual processes with automated solutions.• Architected City of Rochester Employee Portal POC by integrating 4 enterprise systems; Workday, Kronos, CollaborNation, and Microsoft 365, to create a centralized resource for City of Rochester employees.• Developed and implemented a payroll correction solution that reduced operational waste (turn-around time, cost, and errors) by up to 600%. • Created 311 department solution that integrated 3 enterprise systems; Verint, PlowTrax, and Microsoft 365, to automatically close cases for our 311 department and inform residents when concerns regarding snow plow issues are rectified. • Hosted department-wide trainings to promote best practices and collaboration amongst all sectors of our IT department: Application Development, Networking, Platform, and Security.

Spearheaded the development and delivery of robust and scalable business tools for quantitative analysis and efficient business architecture. The dashboards and scorecards reported performance levels and explored new opportunities for strategic revenue growth. • Architected dynamic and informative PowerBI reports. Common KPIs included monthly branch revenue, revenue to budget, membership detail by type, and retention.• Shrunk manual reporting by 80% with the integration of existing revenue and membership systems with data flows to PowerBI visualization.• Introduced a new wellness application across 11 locations within 9 months governing procurement, implementation, and employee system training.• Led executive-level presentations that informed strategic planning and empowered decision-making. Supplied missing information, distilled ideas into key takeaways, and anticipated questions and objections.

Launched a new department focused on propelling the organization to revenue and productivity goals including client acquisition, product sales, and retention rates. Oversaw the activities of 33 representatives allowing clients to comply with fiscal compliance and payroll administration obligations. • Achieved $5.1M in revenue in the first fiscal year and $6.1M in the subsequent year.• Navigated clients from payroll pitfalls including late filings, errors on tax forms, employee misclassification, and not maintaining adequate records. Communicated the benefits of less complex administration and lowered fines and payroll staff expenses.• Originated processes to reduce service level agreements from 120 business days to five within four months.

Headed an eight-person team in the audit of the organization's financial accounts and statements for over 18 Paychex products.• Reduced overtime hours by 16% (400 hours), with the creation and implementation of productivity metrics, which lowered operational costs by $15K within six months.• Guided the setup of a SharePoint site for documentation management and training materials.

Managed team of 10 to coordinate order fulfillment, customer satisfaction, and issue resolution processes to offer human resource, payroll, and benefits outsourcing services to small and medium-sized businesses.• Was an appointed mentor by management to all new supervisors due to success with team development and ability to drive results.

-Delivered detailed product reporting to management, including client base growth, losses, and retention data.-Created an Employee Recognition Program to reward outstanding individual performance within thedepartment.-Coordinated with prior record keepers to retrieve transfer paperwork, schedule asset liquidation dates,and obtain asset breakdown files to facilitate seamless client transitions.-Supported 401(k) Client Queue to assist internal/external clients and partners with questions regardingprocedures, timeframes, and client responsibilities.