I search through LinkedIn and other platforms to identify and reach out to qualified candidates, expanding the talent pool and ensuring a steady pipeline of potential hires.I regularly review resumes and profiles, conduct initial phone or video screenings, and assess candidates’ fit based on both technical skills and cultural alignment.I schedule and coordinate interviews between candidates and hiring managers, ensuring smooth communication and minimizing delays.I maintain regular contact with candidates, providing updates throughout each stage of the recruitment process to keep them informed and engaged.I spend time understanding candidates’ career goals and preferences, which helps in crafting offers and ensuring a good job fit.I share job openings on social media and other platforms, helping increase visibility and attract a wider range of applicants.

Assisted in the overall provision of Human Resources procedures, including services, policies, and career development, for all Saccal Group companies (Saccal Holding, Saccal Industries, Saccal Sigma, Saccal Facility Management, Saccal Enterprises & Saccal Design House).Supported the development and implementation of HR initiatives and systems.Provided counseling on policies and procedures to employees and management.Actively participated in recruitment by preparing job descriptions, reviewing application forms, posting advertisements, and assisting in the hiring process.Conducted employee orientation, development, and training, while administering payroll and maintaining employee records and personnel filing.Supported HR Administration tasks, including NSSF registration, offer letters, employment contracts, and salary letters.Managed and maintained the time attendance system, as well as sick and annual leave documents and official holiday records.

Enhanced customer satisfaction by promptly responding to inquiries, complaints, and requests, fostering positive guest experiences.Provided comprehensive information about hotel services, amenities, and facilities, contributing to a smooth stay for guests.Successfully managed guest registrations, reservations, and room assignments, ensuring efficient check-in and check-out processes.Maintained accurate internal databases by documenting technical issues and customer discussions, improving the quality of service.Ensured timely resolution of technical issues through effective follow-ups with customers, leading to increased satisfaction and loyalty.Collected and analyzed customer feedback, sharing insights with internal teams (Product, Sales, and Marketing) to drive service enhancements.