Lynn Baker Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

In my role I am responsible for leading a team of change consultants, coaching and developing their capabilities as Change Practitioners. As the Practice Lead, I also support business development by meeting prospective clients, partnering with them to diagnose Change Requirements, and presenting Change Management solutions and estimates to win new.

Sydney, Australia

I was approached by the Workday Regional Sales Manager for Collaborative Solutions as they were looking for a Change Lead for a Global Workday Implementation. In addition to this, they were looking to create an Organisational Change and Training practice in Australia and I was the founding member. Key Responsibilities:Developed the Organisational Change.

Sydney, New South Wales, Australia

I moved to Sydney to continue to develop my skills as a change management professional. In this role, I was responsible for leading the change for the implementation of IBM Enterprise Content Management platform into the Westpac Group Operations Card Disputes team. This change touched all channels of the Westpac Group brands and was designed to enable.

Auckland, New Zealand

I was approached by the Change Centre of Excellence to support change delivery for the Contact Centre. In this role, I successfully lead the Agile change delivery for the Contact Centre’s migration from a 12-year-old telephony system to a modern cloud based platform (PureCloud). This implementation went on to win the Genesys Customer Innovation Award for.

Auckland, New Zealand

➵Relationship management and stakeholder management: built and maintained partnerships with key stakeholders across the business to support the delivery of strategic and tactical Consumer Bank initiatives.➵Operations Management: led a team of four administrators who collectively supported the 86 branches in the Consumer Bank Northern distribution.➵Relief.

Browns Bay

✓Relationship management: Built and leveraged relationships with key community partners as well as internal business partners to deliver successful customer, people and business outcomes.✓Successfully built high performing sales teams.✓ Coached and developed team members.✓ Recognized for achieving the highest customer satisfaction score in the North Island.

Auckland

➵ Analyzed training requirements for the Operations and Processing teams across Auckland, Wellington and Christchurch sites.➵Designed content and delivered training for staff induction workshops.This included introducing the concept of virtual training to these teams and ensuring the content designed was suitable for this purpose.➵Change champion for the.

➵Built and maintained relationships with a broad range of customers and internal business partners.Influenced multiple stakeholders to achieve sales results and solve customer complaints.➵Managed multiple, conflicting priorities and deadlines.➵Trained and coached peers to deliver great customer experiences and Sales Results.➵Achievement focussed and.

Glenfield

Glenfield

Nzim Diploma

Education record