Lynn Barrera Email & Phone Number

• Develop and prepare proposals that respond to RFPs, making sure that proposals comply with instructions, managing the deadlines, and proper production and distribution of all proposal documents• Work closely with representatives of departments, such as Marketing, Sales, Engineering, and Client Services • Track RFP sources for changes and amendments• Write proposals and other documentation• Ensure proposal formatting, helping with developing and implementing working solutions,… Show more • Develop and prepare proposals that respond to RFPs, making sure that proposals comply with instructions, managing the deadlines, and proper production and distribution of all proposal documents• Work closely with representatives of departments, such as Marketing, Sales, Engineering, and Client Services • Track RFP sources for changes and amendments• Write proposals and other documentation• Ensure proposal formatting, helping with developing and implementing working solutions, and gathering critical information from appropriate personnel• Maintain the master proposal database in Microsoft OneNote Show less

• Customize program design for instructor-led and web training/e-learning lessons• Conduct training sessions for employees and clients nationwide• Create Topic-specific lessons for new products, new employee comprehensive training programs and continuing education• Edit and revise existing lessons as products improve or evolve• Troubleshooter for client Help Desk Support calls on the following topics: software installation, navigating through applications, financial formula… Show more • Customize program design for instructor-led and web training/e-learning lessons• Conduct training sessions for employees and clients nationwide• Create Topic-specific lessons for new products, new employee comprehensive training programs and continuing education• Edit and revise existing lessons as products improve or evolve• Troubleshooter for client Help Desk Support calls on the following topics: software installation, navigating through applications, financial formula coding, database updates and integration Show less

• Compiled information and develop reports on a regular and ad/hoc basis for reports and presentations • Provided administrative support and communication on a variety of issues to the Channel Director and point of contact between Retail Sales force, District Managers, Account Managers and Staff• Evaluated processes to improve workflow, and simplify reporting procedures • Coordinated on-the-job training for staff and organize special events (kickoff meeting, off-site and… Show more • Compiled information and develop reports on a regular and ad/hoc basis for reports and presentations • Provided administrative support and communication on a variety of issues to the Channel Director and point of contact between Retail Sales force, District Managers, Account Managers and Staff• Evaluated processes to improve workflow, and simplify reporting procedures • Coordinated on-the-job training for staff and organize special events (kickoff meeting, off-site and teambuilding meetings)• Generated, reviewed, distributed and tracked all Retail amendments, notification letters, contract revisions, price plans, coded and processes all administrative / office invoices • Provided additional support as needed for the Regional President• Developed and Launched O.S.T. Program (On the Spot Training) - internal training • Trained retailer clients on P.O.S. (Point of Sale) System Show less

• Developed and designed a documentation system for their Escrow Accounting and Reporting application • Coordinated meetings to gather system and user requirements • Created workflow mapping between users current business needs and their re-engineered system • Evaluated current business procedures and improved them • Conducted multiple application trainings

• Created user manuals, FAQ's (Frequently Asked Questions), and troubleshooting sections for Enterprise and Carrier clients• Learned how to use several handheld computers to effectively document and train Enterprise clients, as well as several wireless phone devices to effectively document and train Carrier clients• Conducted employee product training sessions and long distance learning via Webex Conferencing• Developed animated demos for training and client support• Developed… Show more • Created user manuals, FAQ's (Frequently Asked Questions), and troubleshooting sections for Enterprise and Carrier clients• Learned how to use several handheld computers to effectively document and train Enterprise clients, as well as several wireless phone devices to effectively document and train Carrier clients• Conducted employee product training sessions and long distance learning via Webex Conferencing• Developed animated demos for training and client support• Developed structure and content for online FAQ's and Help topics• Assisted in Quality Assurance testing of proprietary enterprise solutions Show less

• Conducted training sessions for employees and clients nationwide• Designed lessons for new products, new employee comprehensive training programs and continuing education • Edited and revised existing lessons as products improved or evolved • Coordinated internal and external training seminars • Troubleshooter for client Help Desk Support calls on the following topics: software installation, navigating through applications, financial formula coding, database updates and… Show more • Conducted training sessions for employees and clients nationwide• Designed lessons for new products, new employee comprehensive training programs and continuing education • Edited and revised existing lessons as products improved or evolved • Coordinated internal and external training seminars • Troubleshooter for client Help Desk Support calls on the following topics: software installation, navigating through applications, financial formula coding, database updates and integration Show less

• Developed, organized, and facilitated training sessions for the company's quarterly, comprehensive 6 week training program • Participated on internal "teams" to assist in solving and implementing improved processes • Liaison between users and programmers to identify, document and improve processes, pre-tested production phases, facilitated classes for re-engineered systems, and troubleshooter for incoming issues from users• Created, produced and delivered training… Show more • Developed, organized, and facilitated training sessions for the company's quarterly, comprehensive 6 week training program • Participated on internal "teams" to assist in solving and implementing improved processes • Liaison between users and programmers to identify, document and improve processes, pre-tested production phases, facilitated classes for re-engineered systems, and troubleshooter for incoming issues from users• Created, produced and delivered training manuals for next release demonstrations on group and individual basis • Scheduled training courses, coordinated documentation, verified and maintained attendance records in departments' Access database • Facilitated, organized, and documented training sessions on and off site• Created, developed and maintained the company's first Intranet Library siteList Brokerage Account Manager (original position)• Coordinated every aspect of list rentals for clients to comply with their specific mailing plans: provided list recommendations, reviewed mail plans, processed orders, followed-up with clients and vendors, streamlined and verified billing, attended client meetings; maintained mailer/client history in a Filemaker Pro database environment for clients; performed list/cost analysis, forecasting and daily reports Show less

Marketed and served publishers' subscribers and catalog buyers' lists to brokers and mailers; reviewed, provided recommendations, processed and followed up on all managed list orders; liaison between List Owners, Brokers and Service Bureaus for 40+ accounts

Processed consumer loan applications; cross-sold Credit Union products and services; trained and supervised new employees; researched and resolved member problems; interviewed members for loan requests; created a standardized lien filing procedure; designed and implemented auto reference library; volunteered services for special projects

Seminars In Communications, Professional Development

Seminars: - Developing Your Emotional Intelligence, July 2010 - How to Create and Deliver Exceptional Powerpoint Presentations, August 2010

Masters Of Science, Direct Marketing

Bachelors Of Science, International Management