Developed core skills assessment program, eLearning & classroom training curriculum. Wrote IT Dept. documentation, all training materials, weekly technology tips and maintained Firm website. Coordinated tasks, updates and troubleshooting with external Managed Service vendors; negotiated vendor bids and contracts. Provided applications, operating system and equipment support, virus checking and Administrator level modifications and installations for staff and attorneys. Tested applications and add-in solutions, made purchase recommendations, designed and implemented application configuration settings and developed templates and user interface tools. Managed BYOD policy, set-up and support. Assisted in the development, education and reinforcement of Firm best practices and policies. Oversaw Cisco Unified Communications Manager administration & troubleshooting.

Designed and implemented new logo and documentation templates for Training Department. Created fresh, high impact designs for training presentations. Developed and implemented interactive e-Learning modules for worldwide audience. Tested new applications for documentation. Wrote documentation for standard applications. Vetted and edited documentation written by colleagues prior to internal publication. Managed SharePoint Training page content. Developed custom Styles ribbon for Microsoft Word 2010. Created firm Word 2010 templates. Designed, developed and edited high impact video presentations. Used audio and photo editing software for the production of polished e-Learning modules. Provided classroom, remote and desk side training to attorneys and staff.

Offered in-classroom and webinar based training for users across all US offices. Designed and wrote documentation and training presentations for software and hardware. Provided training for Cisco telephone rollout. Provided Tier 3 level support as needed for legal application and document issues. Extensively tested InterAction Windows Client during developmental phase. Provided typesetting and layout support for attorney authored publications. Assisted with graphic design and animation for attorney developed presentations.

Provided in classroom and remote training for worldwide audience of users. Developed documentation for training purposes. Designed training presentations. Tested applications. Provided rollout training for new and upgraded software. Supervised team of Word Processing Specialists. Provided word processing and document troubleshooting support. Developed and implemented best practices for e-publication and redaction procedures.

Supervised team of Document Processing Specialists, Legal Secretary and Receptionist by assigning work, managing projects, writing performance reviews, developing performance incentives and rewards and conducting performance counseling. Provided Tier 3 level support for document and other legal software issues. Assisted with document searches and organization using Concordance. Single-handedly provided typesetting and layout for attorney authored publications. Performed all document processing duties as needed to provide additional team support.