WW is a fully integrated creative advertising agency with Medical Communication capabilities focused on developing branding and advertising solutions for the healthcare and medical industries. Project Management- Manage fully integrated marketing campaigns from social media campaigns, digital design projects, video production and physical event activations for pharmaceutical clients.Relationship Building and Business Development- Maintain excellent relationships with multi-disciplined clients, external working partners, and internal teams to achieve high-quality design and campaign deliverables.- Proactively seek opportunities to grow and build business, which includes maintaining retainer renewal, and supporting my leaders to clinch new projects. Business Transformation- Co-lead business transformation projects such as digitalisation of sales and order processing systems and sourcing suitable digital solutions to enhance overall business efficiency.I am proud to be on the team that develops impactful, meaningful, and creative solutions for my clients, and helps to make a difference in the lives of many patients at the same time.

Big 3 is a one-stop media production agency and content development company specializing in video production, branding & design, technology & digital projects such as interactive and social media management. Some of the digital tech projects include designing & building websites or mobile applications, creating 360 tours or VR experiences.Sales Operations & Team Management - Research and implement digital initiatives to drive operational efficiency and effectiveness for the team.- Provide guidance and facilitate training sessions for internal users to transit to the new digital solutions.- Plan and implement sales strategies to maintain repeat buys from corporate customers and manage key accounts.- Oversee a team of Sales and Account Managers to serve corporate clients, Includes management of the team's reporting, quality assurance and effective use of CRM system.- Setup and lead new sales channels such as remote and local outbound sales teams.

Gogoprint (GGP) is a tech startup that uses algorithms to modernize Southeast Asia’s printing industry and establish a marketplace to match specialised printers to customer demands. Through a user-friendly website, customers choose what they want to be printed. GGP online platform computes multiple parameters and aggregates orders into a “print-run" most efficient and cost-effective. a. Sales Strategy Development - Develop Sales strategies for Singapore market to acquire new corporate customers and manage key accounts. - Lead my team to achieve 50% growth in Sales Revenue in 2019.b. Business Development - Lead business engagement to hunt and secure key customer accounts- Nurture existing key clients for growth opportunities.c. Service Delivery- Lead a team of indoor Sales to serve corporate clients, Includes management of the team's training, reporting, quality assurance and effective use of CRM system.- Accountable for team performance based on established metrics and benchmarks.d. Project Management - Infuse entrepreneurial mindset to manage a sales team and other internal project stakeholders to drive focused projects such as e-procurement solution or reseller program.- Acquire a deep understanding of the solution and project objectives and motivate my sales team to hunt for suitable clients.

CMS is a holistic managed service from document concept and creation, purchasing, production to delivery across a full range of marketing and communication activities.a. Strategy Development & Deployment- Owns business P&L and accountable for sustainable business growth- Develops team structure, processes, and business delivery capability required for effective and efficient implementation of strategy identified. b. Business Development- Develop and achieve short and long term revenue and sales targets.- Establish and deliver key customer retention and acquisition targets.c. Service Delivery- Oversee a service delivery team to provide integrated marketing support to Marketing clients.d. Vendor Management - Oversee a team to contract and manage a balanced, diversified and viable pool of vendors to support my client's marketing and advertising needs.e. Fuji Xerox Design Studio- Actively involved in the pre-sales process and providing print guidance to sales and operations teams.- Translate knowledge on creative, offset and digital printing industries, markets, competitors and customers’ strategic imperatives into effective service development plans.

Medialink offers a wide range of products & services ranging from commercial print, large format print, digital print, variable printing & letter-shopping, merchandising, corporate gifts, outdoor media/retail display, Point of Sales items, print or marketing related IT solutions and fulfillment solutions. Medialink is a premium printing house that serves major financial institutions, insurance corporations, and local retailers.a. Sales & Client Servicing - Key account servicing lead to Citibank (Singapore and Vietnam), Credit Suisse (Singapore and HK), BSI Bank, Blackrock, Ascott Residence, CK Tangs.- Responsible for my team’s business plan, growth strategy, and profitability.- Develop, implement new initiatives and review processes for effective team operations so as to maximize customer satisfactionb. Project Management - New product launches and re-branding exercises for mass and affluent markets. - Core print projects or major events production such as Festive Items, Golf Events, or Client Seminars. - Owns customer communication projects such as online banking tokens, bank reward fulfillment mailers. c. Vendor Management- Monitor production, data management, and print operations for both local and overseas vendors for outsourced components

Work goes beyond being a guard; In my role, I aspire to create a positive impact in the lives of offenders. a. First posting - Housing Unit Officer- Manage an accommodation block of 400+ inmates and oversee the daily needs and well-being of inmates under my charge- Lead and coach a team of 7 officers to perform daily operations- In charge of the program portfolio of inmates which cover work assignments, home detention program and study eligibility.b. Second posting - Security and Provost Officer - Review institution processes and standing orders. - Plan and conduct institution-wide contingency exercises, and prepare 150-200 staff / 1500-2000 inmates to be ready for contingency situations. - Investigate inmates’ disciplinary infractions and put up findings & recommendations in the Investigation Papers for my Superintendent. - Conduct staff training in security and provost-related aspects, e.g. contingency exercises, inmates’ discipline.Accomplishment:- Best squad female physical performance cadet in Prisons Training School

Held similar responsibilities as from 2008 to 2014. I managed a bigger portfolio and team during my second stint with Medialink.

a. Plans production schedule for printing machinesb. Plans and procure materials for printing & binding operations c. Coordinates all output and schedules with suppliers